Customer Service Sales
Resume:
ELIZABETH COLLINS
*** ****** ****** *., ******, On L1N 2J7
**************@*******.***
SUMMARY OF QUALIFICATIONS
A well-organized motivated individual with experience in the areas of administration, sales and
customer service who demonstrates a high level of achievement through strong communication
and interpersonal skills. Principal strengths include the ability to work independently or as part of
a team and to adapt quickly to new challenges in a fast-paced working environment.
FORMAL EDUCATION
• Advanced Diploma (Honours) Child and Youth Worker Program
Centennial College, Toronto 2008
• Bachelor of Arts (General) (1 year completed)
University of Guelph 2005
• OAC (Honours)
Sir Oliver Mowat Collegiate 2003
PROFESSIONAL EXPERIENCE
Sales Consultant
UniFirst Canada, Pickering, On. 2013-2014
Major Responsibilities:
• Prospect new clients, undertake client needs analysis.
• Based on needs, provide leadership and guidance to clients by scheduling appointments,
reviewing requirements and making applicable recommendations.
• Present information to clients by compiling data, developing and undertaking effective
sales presentations.
• Secure client contracts aligned with Corporate account criteria and sales objectives.
• Conduct all aspects of sales activities within assigned geographic territory in order to
achieve Corporate sales goals and objectives.
ELIZABETH COLLINS Page 2
Manager
Glace Bay Cafe, Pickering 2009-2013
Major Responsibilities:
• Liaise with suppliers to maintain, monitor and manage cafe inventory.
• Provide outstanding customer service by being accessible to customers and staff and
resolving any issues/concerns prior to escalation.
• Prepare invoices for catering orders, prepare food and ensure orders are filled in a timely-
manner in order to ensure customer satisfaction.
Residential Counsellor, Level 2 2007-2010
Fernie House Child and Family Services, Pickering
Major Responsibilities:
• Responsible for all aspects of the care and safety of youth ages 12-18.
• In conjunction with program partners, developed and delivered a variety of effective
programming including life and social skills in order to successfully integrate clients
socially into the community.
• Provided daily care and necessities including administering prescribed medications,
creating and implementing weekly menus and completing Plans of Care on a monthly and
formal basis.
• Actively participated as a member of the residential team, by counselling, and debriefing
youth as required.
• Assisted in remodelling and revising the Fernie House Child and Youth Services
Understanding and Managing Aggressive Behaviour (UNAB) Manual and Resources.
Information Desk Clerk
St. John’s Rehabilitation Hospital, Toronto Contract Position 2008
Major Responsibilities:
• Responded to client telephone and front-desk enquiries.
• Liaised with patients, family members and staff members to direct enquiries and
respond to needs in a timely manner.
• Provided clerical support by filing reports, faxing/mailing information to clients and
various departments.
• Assisted in organizing and evening scheduling of youth volunteers.
ELIZABETH COLLINS Page 3
Violence Intervention Project
East Metro Youth Services 8 month School Program Placement 2007-08
Major Responsibilities:
• Developed and facilitated community and school based workshops.
• Assisted in facilitating weekly volunteer group.
• Co-facilitated Youth Art Mural Program.
• In conjunction with the Community Coordinator, liaised with other external agencies
involved with the Violence Intervention Project.
CIBC – Scarborough Contract Position 2007
• Assisted the Canadian Imperial Bank of Commerce by servicing a variety of branches
in organizing and entering client identification information into a new computer
system.
Manager
Mr. Bean’s Coffee, Scarborough, On 1999-2008
Major Responsibilities:
• Responsible for opening and closing store, hiring, training and staff
scheduling .
• Created schedules, liaised with customers and provided customer service
excellence.
• Compiled, managed and maintained store inventory.
References available upon request
Contact this candidate