Customer Service Manager

CLAUDIA ELLIOTT

**** ******** *****, *******, **, 75088 . 214-***-**** .

acc7nb@r.postjobfree.com

BIISCO . Executive Assistant/HR . 07/12- Present

Assist CEO with Marketing; Write follow up letters; Maintain prospect

database; Organize office processes/procedures; Create policies; Revise HR

functions; Manage Group Health benefits; HR Audits; Oversee office is in

compliance with ADA, FLSA, FMLA, OSHA.

KF Staffing . Contract CSSR . 04/09 - As Needed

Customer service; File and report office claims; Answer and distribute

phone calls; Record filing; Insurance reviews; Bilingual translator

Procut Lawncare and Landscape Co. . Office Manager . 07/08 - 10/10

Customer service; Answer and distribute phone calls; Scheduling appts;

Process mail; Sales; Collections; Accounts receivable/payable; Monthly

invoice; Filing and organizing reports; Solely maintaining/running office;

Bilingual translator

Jan Greathouse State Farm Agency . Bank/CSSR/Claims Rep . 07/07 - 05/08

Customer service; Insurance Reviews; File and report all claims in

office/Follow up; Answer and distribute phone calls; Record filing;

Scheduling; Loan/Refinance processing; Process new bank accounts; Process

payments; Bilingual translator

LICENSES

Life, Accident, Health, HMO: #1473964

Property and Casualty: #1473964

CMA; Medical Billing/Coding

KEY SKILLS

Bilingual Translator - Fluent Spanish & English

15+ Years Customer Service Experience

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