High School Service
Resume:
Amy Gratton
Toronto, Ontario, Canada
********@********.**
Education: University Of Guelph– Bachelor of Commerce Majoring in Hotel and
Food Administration – Graduating Spring 2014
• Professional Convention Management Association:
o 2011 – 2012: Treasurer
o 2012 – 2013: President
o 2013 – 2014: Vice President
Cardinal Newman Catholic High School, Toronto, Ontario
September 2006 - January 28, 2010
• Grade 12 Diploma
Work Experience:
May 2013 – Sept 2013 – Windermere House, Muskoka Lakes, Ontario, Canada
Director of off sight promotions
• Promoting fractional cottages at local farmers markets.
• Collaborating with Brock and Willa Wellness centre to raise
funds for the charity
Night Audit
• Performing night audit functions
• Ensuring that bills are recorded properly and balanced
• Filing all receipts under individual room files
• Handle any and all situations that arise as only staff member
working at the time. This includes maintenance, security, food
and beverage, housekeeping.
Front Desk Agent,
• Checking in and checking out hotel guests
• Ensuring guest bills are correct and paid
• Taking guest room and restaurant reservations
• Taking In Room Dining Orders
• Coordinating room deliveries
May 2012 – August 2012 – Fairmont St. Andrews Bay Resort, St. Andrews, Fife, Scotland
Intern Supervisor of Housekeeping
• Checking rooms to ensure standards are met
• Supervising a team of room attendants
• Reporting all maintenance deficiencies and following through
with room repairs
• Ensuring the housekeepers have the necessary equipment
and supplies
• Conducting turndown and if necessary cleaning rooms
May 2011 – August 2011 – Fairmont Banff Springs, Banff, Alberta
Student Work Experience Program
• Hostess, Table set up and Health and Safety representative
in the Bow Valley Grill,
• Function Help on the Gold Floor, Rundle Lounge as a porter,
Banquets and at the TELUS World Skins Game
• Tour guide at the Hotel
• Nominated Employee of the month for July 2011
February 2010 – August 2010 – Cora Breakfast and Lunch, Pickering, Ontario
Service Staff, Full time position
• Table Set up
• Hostess
• Cashier
• Bussing Tables
• Closing Duties
October 2007 – February 2010 – Scarboro Golf and Country Club, Toronto, Ontario
Banquet Staff
• Table set up for Banquets, Weddings and Club functions,
including table settings, chair covers, polishing silver and
head table decorations as well as buffet set up
• Preliminary food preparation, including bread baskets, butter
plates, filling water glasses, and cutting fruit and mixing
punch.
• Table and reception service and clean up
2005 – August 2010 - LMG Drafting and Design Inc. Toronto, Ontario
General Office assistant
• Processed flyers for advertising
• Review Drawing Mark ups for accuracy
• General clean up.
Hospitality Industry related volunteer Work:
• Scarboro Golf & Country Club, part of a team, fall 2008 and 2009, preparing
meals for homeless people.
• Girl Guides of Canada, preparing apple pies as a fundraiser on an annual basis.
• Girl Guides of Canada 2013, Brownie group leader
• Cardinal Newman High School, preparing meals for staff functions.
• OFSAA Curling Championships 2010, Member of the coordination committee
• Kidney Foundation Gala, Toronto, Assisted in silent auction and live auction.
• Scarboro Golf & Country Club, Coordinator of the Business Women’s closing
banquet 2010.
• Banff Canada day Parade 2011, Assisted in the organization and day of activities
• Garden 2 Table 2011, Directing guests to the proper location, table set up,
service and tear down.
• Garden 2 Table 2012, Educating children on healthy eating choices.
• HAC Conference, Online revealed 2012, Registration crew, packing gift bags,
welcoming and directing guests, and administering nametags to participants.
• Peter and Paul Retirement home December 25, 2011 and 2012, Pouring wine
for the families during their Christmas lunch meal
• Windermere Fun Day Parade 2013, Built Float and walked as Cinderella
Achievements:
• Royal Conservatory of Music, Grade 8 piano, Grade 3 violin and Grade 2 music
theory
• Smart Serve Certificate (Ontario), ProServe Certificate (Alberta)
• WHIMIS training, at the Scarboro Golf & Country Club and Cora Breakfast &
Lunch
• CVent Certified, at the University of Guelph, Spring 2012
• CHIA certified, Certification in Industry Analytics (STR), 2014
Contact this candidate