Manager Customer Service

EDWARD MATHEW

***, ****** *****,, ***********, **, L5V 2L4

Cell 647-***-****, 647-***-**** Email:

*********@*****.***

Objective

To seek a challenging position as a Systems administrator

Sun solaris, IBM-AIX, RED Hat Linux.

Summary:

. Over 8+ years of Administration, Build, Networking and Hardware.

. Extensive skills and experience on RED HAT Linux 5 to 6, Sun Solaris 8,

9 10, Solaris Volume Manager, Solaris Zones, IBM AIX 5.2, 5.3, 6.1, (LVM,

HACMP, LPAR,VIO) Veritas Cluster, Veritas volume manager, Veritas storage

foundation, Tivoli storage manager (TSM), NIM, User administration.

. Knowledge and experience in SAN, NAS, ZFS, LDAP, SNMP, Oracle database.

. Innovative and talented computer professional with an impressive record

of achievement in data center, remote operations including technical and

system support. Project completed for data centers

. Extensive customer service background worldwide in a multi cultural

environments

. Result oriented, fast learner with strong interpersonal skills, self

motivated and disciplined, team player with confident at trouble shooting

high end networks and data centers.

. Experience working under tight time constraints and pressure in order to

meet SLA agreements.

Certification:

. Certified AIX Administration -Aug 2007.

Technical Skills

Server O.S: - AIX 5.2, 5.3, 6.1, Sun Solaris 8, 9, 10, Red hat Linux,

windows 2000 server.

Client OS: - Windows 7, vista, XP, professional 2000, 98, 95

Mailing Software:- Exchange 2003 and client

Application software: - IBM WebSphere Application server.

Antivirus Software: - McAfee, Norton, Symantec

Backup server Software: - Tivoli Storage manager (TSM) 5.3, 5.4, Hitachi,

EMC, Netbackup

Hardware:-. IBM, SUN Servers IBM p series 570, 590, 615, 690, sun server

T5440. T5220. T5120, HP/Compaq, Dell, Laptops, Server, tape libraries,

printers, copiers, Routers, Switches, Hub, cabling

Backup Equipments: -IBM libraries 3584LIBR, 3584LTO4, LTO-3, LTO-4 on

multiple backup drive

Professional work Experience

UNIX Administrator/WebSphere administrator

IBM JAN 2014- March 2014

Client - Bell Canada

. Unix Administrator- Administration of AIX Servers 5.3, 6.1,7.1

. WAS websphere application server Deployment on Development, Testing,

Production

. WAS admin, development and deployment, SQL server administration and

development

. Redhat Linux administration (reporting and analysis)

. Duties as assigned by the client

. Monitoring Network, User administration on AIX servers,

. Creation of APCR Change Management

. Taking reports Daily, Hourly, Monthly running SQLqueries.

. Taking Backup Daily, Hourly, Monthly.

UNIX Administrator

Aries Infotek Feb 2012 -Nov 2013

Vaughan on Canada

. Resolved Tickets within SLA and keeping the project in green figures,

exposure on IBM- AIX, Sun Solaris, Red Hat Linux platforms, Veritas

volume manager VERITAS Cluster, HACMP, created and extended file system,

user administration creation.

. Resolved Tickets within SLA and keeping the project in green figures,

exposure on IBM- AIX, Sun Solaris, Red Hat Linux platforms, Veritas

volume manager VERITAS Cluster, HACMP, created and extended file system,

user Administration, creation.

. Configuration & Administration of IBM Tivoli storage manger servers.

. Defining of New IBM TSM servers to TSM Library manager and TSM

configuration manager.

. TSM database and Recovery log management like defining additional volumes

and mirroring of TSM data base and recovery log.

. Troubleshooting and monitoring hardware errors of drives and redefining

drives in TSM server to access new drives.

Identifying Tape volume errors, restore data from offshore volume and

remove from storage pool and checkout the volume from library Defining of

Policy domain based on Client requirements with required retention

periods.

. Planning TSM backups with required retention periods and defining the

policy domains and management class accordingly, binding of client's data

to required management class to store the data in predefined storage

pools like Disk, sequential storage pools and copy data from primary

storage pools to copy storage pool for offsite.

. Planning TSM job schedules to take periodic backups of production and

Test servers

. Defining administrative schedules for administrative operations in TSM

Server for Controlling Migration process, backup storage pools, TSM DB

backup, volhist backup, devconfig backup, absolute old db backups, expire

inventory process

. Providing technical support to other teams to TSM backup and restore

operation like Windows team, Data base teams.

Senior Technical Associate Nov

2008 - Jan 2013

Tech Mahindra LTD Pune

Client - AT&T USA

. Provided technical support to Tech Mahindra customer AT&T Remotely over

USA and around the country, to ensure continuous delivery of I.T services

as per the service level agreement 24*7 for more than 6000 Solaris,

4000 IBM AIX servers

. Resolved Tickets within SLA and keeping the project in green figures,

exposure on IBM- AIX, Sun Solaris, Red Hat Linux platforms, Veritas

volume manager VERITAS Cluster, HACMP, Solaris volume manager, AIX

logical volume manger,

. Created and performed change management, Migrated OS AIX5.3 to AIX 6.2,

Solaris 8,9,10, Upgraded maintenance level, technology level, firmware,

Power path, ODM, Fiber card microcode, Solaris kernel patching

. Deployed AIX, VIO, LPAR, Solaris 10, Zones, wan boot, IPMP configuration,

created extended file system root encapsulation in veritas volume,

created extended zfs, jfs, jfs2 under Solaris SVM, AIX LVM, solaris 10

IPMP configuration.

. Working on daily Tickets, Resolving all levels of OS, Veritas Volume

manager (VXVM) and veritas Cluster related issues with a minimum impact

on the availability of the servers, network related issues.

. Performed changes Upgradation of Solaris 9 to Solaris 10 using Solaris

live upgrade feature,AIX 5.3 to 6.1

. OS patch and firmware deployment on the server in compliance with the

audit requirements using Live Upgrade feature in Solaris, veritas cluster

upgrade, powerpath upgrade (EMC,Hittachi), 10Q2 -Patching, Firm-ware

upgrade, DDS Push, power path Upgrrade, Rebuilding of servers, VXVM

Upgrade, Kernel patch Installation

. Checked Backups and schedules of database if they are running on time

and also via scripts, taking backups of NAS / SAN storages for disaster

recovery

. problem, functioning independent with only limited managerial directions

. Performed in 24x7 support, scheduling server downtime to perform changes,

hardware and maintains, on-call if required.

. Developed solutions to stabilize customer environments and achieve high

level of customer satisfaction

. Handed wide range of technical issues from various data centers in

several locations.

. Implemented, administered, modified shell scripts, backup scripts, audit

scripts.

Lead System administrator (U nix/ Windows)

Nov 2007 - Nov 2008

Wipro Infotech, Mumbai

. Responsible for managing Wipro Infotek client YES bank LTD

Infrastructure at its 4 locations in India, Mumbai, Worli, Chennai,

Mysore for all Unix, windows, networking problems within the company's

LAN/WAN provided server hardware, storage, operating system technical

support to all operational issues related to all operational issues

related to all locations, remotely to resolve problems

. Supervised and managed team of 11 Engineers as a Lead system

administrator

. Implemented, administered, modified shell scripts, backup scripts, audit

scripts.

. Installed migrated upgraded server operating system IBM AIX, Sun Solaris,

Red hat Linux, created / extended / mounted files system jfs & Jfs2, NFS

Mounting, adding disk to rootvg, cluster failover, Creating new users,

groups, setting access rights and password policies,

. Updated Technology level, patches, maintenance level, and firmware.

Performed day-to-day AIX system administration tasks.

. Configuration & Administration of IBM Tivoli storage manger servers.

. Defining of New IBM TSM servers to TSM Library manager and TSM

configuration manager.

. TSM database and Recovery log management like defining additional volumes

and mirroring of TSM data base and recovery log.

. Troubleshooting and monitoring hardware errors of drives and redefining

drives in TSM server to access new drives.

. Identifying Tape volume errors, restore data from offshore volume and

remove from storage pool and checkout the volume from library.

. Defining of Policy domain based on Client requirements with required

retention periods.

CMS Computers LTD Pune April

2004 - Nov 2007

Systems Engineer

. Built and rack mounted IBM server, tape libraries as IBM partner

. Installation and configuration of AIX 5.2, 5.3 Sun Solaris 8, 9 Red hat

Linux server, Tivoli storage manager server and client.

. Provide technical and operational supports to a team of 5 engineers in a

24x7

. Backup of Servers using Tivoli, VERITAS backup server software's

. Implement new system and planned changes for server down time to perform

root cause analysis and resolution on BM p series, HP servers

. Installed configured SCSI adapters, RAID controllers, Tape Libraries, on

HP Compaq servers like ML /DL series smart controllers, server

consolidation and SAN Technology

. Documented system procedures and monitored system performance with work

instructions

. Clients:- BEHER India, ICICI bank, IDBI bank, Johnson controls, force

motors, Tata motors

.

.

. Field Technical support Sep 2002 - April

2004

. Accel Frontline LTD Chennai

. On call support and field job, travel to various clients of accel

frontline and provide service

. Onsite support for all customers over India, handling customer queries

and FMS Site's

. Supervised 2 Jr. Engineers under me as a senior engineer for desktop and

server support to administration and support Windows NT4, 2000,200 and

SCO Unix

. Build and provided support to their own gateways server and Sun Solaris

server support as a partner

. Setup network printers on LAN, configured printer like Laser jet 4050,

4200, phaser7300

. Taking backup of servers using VERITAS backup and normal NT backup

. Client handled like ONGC, Federal bank, Kinetic, TVS, United India

insurance

Professional Training

SCO Unix- April 2005 (CMS Computers)

Windows 2003 November 2005(CMS Computers)

IBM AIX 5.3 May 2007 CMS Computers)

Tivoli Storage manger 5.5 August 2007 (CMS Computers)

Connecting peoples march 2008 Tech Mahindra

Academic Qualification

Bachelor in Industrial Electronics (B.sc) from Bharathidasan University

India.

Contact this candidate