Customer Service Marketing
Resume:
James T. O'Donnell
***** **** **** ******* **** #433
Houston, TX 77047
*************@*****.***
WORK HISTORY:
News Analyst
Rice University/Corestaff
Type of business: Private University
July 2013 - Aug. 2013, Oct. 2013 - Dec. 2013 (temporary assignment through
staffing agency)
I was responsible for producing and maintaining Rice University's daily
"Dateline Rice" blog/newsletter. Duties included:
. Internet research, utilizing major search engines and online services
such as Vocus and TV Eyes, to locate relevant news items relating to
Rice University;
. Creating short, descriptive entries for these new items, using AP
style;
. Proofreading and copy-editing;
. Creating the Dateline Rice page using Adobe Dreamweaver;
. Formatting and distributing the completed Dateline Rice to email
subscribers using MailChimp;
. Posting the completed Dateline Rice, using WordPress, onto the Rice
University website;
. Archiving the individual Dateline Rice entries using Filemaker Pro and
generating monthly analytic report using this data.
Internet Marketing Coordinator
Fulbright and Jaworski/Norton Rose Fulbright
Type of business: Law firm
April 2013 - May 2013 (temporary assignment)
I assisted the Fulbright and Jaworski Internet marketing team during the
final phases of the merger with British law firm Norton Rose to become
Norton Rose Fulbright:
. Creating web pages and content for the new Norton Rose Fulbright web
site in coordination with Fulbright and Jaworski's Internet marketing
team and Norton Rose's Internet marketing team (based in London,
England);
. During the transition process helped to maintain the Fulbright and
Jaworski Internet and Intranet sites, social media accounts and
company blogs. This included copywriting, promoting company events
through Facebook and other social media sites and preparing content
for posting online using various CMS applications.
Internet Content Specialist
Screen Tek, Inc.
Type of business: Online retail
Feb. 2012 - March 2013
As a member of Screen Tek's Internet marketing department, my duties
included:
. Working closely with internet marketing team and company management to
develop and implement successful online marketing initiatives. During
tenure, Google page rank rose from two to three;
. Developing, posting and updating content for company's websites;
. Managing company's social media accounts;
. Managing and producing content for company's WordPress blog;
. As part of link building strategy, producing guest blogs and articles
for related sites (consumer computer and electronics technologies) in
exchange for back-links to company sites;
. Preparing marketing reports for senior management and clients;
. Tracking and reporting on all site metrics.
Print Center Technician
Pitney-Bowes
Type of business: Law firm/Litigation support services
July 2011 - Feb. 2012
My duties at Pitney-Bowes' print center site inside the corporate
headquarters of international law firm Fulbright and Jaworski included:
. Document control and management. Worked closely with customers to
insure print jobs and presentations were completed on schedule - many
of these projects involved legal documents of a time sensitive nature;
. Digital scanning, printing, formatting and management of files from
various sources (hard copies, email attachments in the form of Word,
Excel and PDF files, CDs, specified Internet and Intranet sites)
according to clients' instructions;
. Archiving documents in PDF format, including OCR scanning;
. Finishing services: binding, drilling, hand collation.
Customer Service
Ikon Office Solutions
Type of business: Energy/Print center
Oct. 2010 - March 2011
My duties at Ikon's site at Genon Energy included:
. Document control and management. Working closely with personnel of
Genon's marketing department to insure promotional items and
presentations were completed on schedule;
. Formatting files for print;
. Digital scanning, printing and management of files from various
sources (hard copies, email attachments in the form of Word, Excel and
PDF files, CDs, specified Internet and Intranet sites) according to
clients' instructions;
. Finishing services: binding, drilling, cutting, folding, padding and
hand collation.
Audio/Visual Technician
South Texas Audio/Visual Services
Type of business: Audio/Visual services
Feb. 2009 - June 2010
As a part time employee for South Texas Audio/Visual Services I assisted
with the setup, operation and breakdown of lighting, audio and video
equipment used in various live events.
Supervisor, Sample Handling Dept.
Cetero Research
Type of business: Pharmaceutical laboratory
May 2000 - Sept. 2008
For Cetero Laboratories, I supervised and managed the laboratory's sample
handling department and its (five) employees. My responsibilities included:
. Working closely with lab supervisors to insure samples were delivered
to analysts according to schedule;
. Supervising the shipping, receiving, storage and disposal of
perishable and potentially hazardous biological samples used in
research;
. Documenting all incoming and outgoing shipments according to FDA
criteria. Insured shipment inventories and other documentation were
filled out correctly and delivered to the appropriate departments.
Contacted shippers to verify receipt and resolve any discrepancies.
Recorded information in the required logs (sample receipt log,
individual freezer logs, Excel sample receiving log), as well as
Watson database, per FDA standards;
. Maintaining laboratory's sample storage facilities: warehouse, -20 and
-80 freezers;
. Insuring that department workplace conditions, personnel,
documentation, inventory and facilities were in compliance with FDA
rules and regulations. Cooperated and assisted in FDA investigations
and audits.
Documentation Technician
BMC Software
Type of business: Software developer
March 1996 - May 2000
Working in the Documentation Services Department at BMC Software, I was
responsible for the formatting and printing of customer literature and
company documentation, using Documentum, Xerox, and Windows NT
applications.
ADDITIONAL SKILLS:
. Familiar with Mac and Windows operating systems
. Proficient in several Microsoft Office applications (Word, Excel,
PowerPoint, Outlook, Front Page and Access) and Adobe products
(Acrobat, PageMaker, Dreamweaver, Photoshop, InDesign)
. HTML and CSS
. Experience with several printing and scanning platforms, including
Documentum, Windows NT, Lionheart, Xerox, Canon, Fiery, and FoxPro.
. LIMS
. Project management and document control.
Links to my online work are available upon request.
EDUCATION:
Sam Houston State University
Major: Radio/Television/Film
Minor: English
Contact this candidate