Customer Service Sales
Resume:
Tracey Rich
Southington, CT
********@*****.***
Summary: Recruiting professional with over 12 years of experience,
exemplary customer service and time management skills, as well as a passion
for providing people with rewarding employment opportunities.
Employment Experience:
February 2013-Present
Sears Home Services, Rocky Hill, CT
Area Manager for Hartford and Westchester Counties
-Recruit, interview, and hire In Store Marketers to promote Sears Home
Improvement products
-Conduct new hire orientation and training
-Manage team of 22 In Store Marketers throughout CT and NY
-Schedule employees, conduct coaching sessions and employee reviews, make
corrections time keeping system, processed time off and other employee
requests, etc.
-Promote Home Services to Sears Customers in order to be able to
successfully coach staff
-Set up, attend and staff Home Show events
-Maintained weekly/monthly reports for sales, staffing and various metrics
February 2012-February 2013
Smart Payment Plan (Based out of Santa Monica, CA)
Independent Sales Agent for CT and MA
- Commission based sales of Automatic Payment Plan to Franchise and
Independent Car Dealerships.
- Prospected and qualified prospective clients,
- Presented the Smart Payment Plan product to Owners and Finance Managers.
- Trained Finance Managers on the product.
- Provided exemplary customer service.
September 26, 2011 - November 18, 2011;
Citizens Bank (Contract position through Mergis Group); Middletown, CT
Corporate Recruiter
- Established and maintained relationships with hiring managers to stay
abreast of current business needs.
- Sourced applicants according to relevant job criteria, using company
specific database and Internet job boards.
- Interviewed applicants to obtain information and to determine eligibility
for open positions.
- Prepared and maintained employment records with detailed documentation.
- Contacted applicants to inform them of employment possibilities,
consideration, and selection.
April 2004 - September 2010
Westaff (formerly Outsource Solutions); Meriden, CT
2006-2010: Branch Manager
2004-2006: Recruiter
- Managed an extremely fast paced and deadline driven staffing office,
reporting directly to the owner of the company.
- Recruited qualified candidates for temporary, temp to hire, and permanent
office, warehouse, and manufacturing positions.
- Provided exemplary customer service to both clients and temporary
employees, both during and after typical work hours.
- Managed the delegation of work amongst internal staff and tracked
progress of each open job requisition.
- Trained new staff and monitored the performance of each staff member.
- Conducted weekly client calls and/or visits to ensure their complete
satisfaction, while addressing current client needs.
- Screened candidates via phone and in-person interviews; conducted
reference checks, drug screens, integrity and skills testing.
- Posted job openings and did resume searches utilizing various job boards.
- Maintained a personnel database which was documented in detail in
compliance with our corporate office standards.
- Processed all unemployment paperwork, and attended unemployment hearings.
- Administered Worker's Compensation program, which included interviewing
injured employees, completing required paperwork, scheduling doctor
appointments, assigning/monitoring modified duty, and recording all
activity on OSHA logs.
- Performed job counseling to temporary employees relating to interviewing
skills, work ethic, safety issues, dress code, etc.
- Reviewed payroll each week to ensure accuracy. (For one year I was
responsible for processing payroll using Paychex software. We subsequently
hired a payroll clerk.)
-Worked closely with Sales staff, providing leads and recruiting insight,
attending client appointments to assist with closing the sale, as well as
industry specific training for Sales personnel with no Staffing experience.
June 2003 - March 2004
I completed my Bachelor's Degree in Finance while also running a family
business that I had inherited.
July 1998- June 2003
Hamilton Connections; Meriden, CT
2000-2003: Sr. Placement Consultant
1998-2000: Placement Consultant
- Recruited, screened, interviewed, and hired temporary personnel for both
light industrial and clerical positions.
- Administered and evaluated employee tests to determine qualifications.
- Performed on-site check-ins of temporary employees at job sites.
- Coordinated interview schedules between our clients and prospective
candidates.
- Marketed job candidates to existing and potential client companies.
Computer Skills:
MS Word, Internet, Outlook, Excel, People Soft HR Express, Red Prairie Time
Keeping System, COATS Staffing Database, Brass Ring.
Education:
B.S. in Finance, Central Connecticut State University
High School Graduate, Southington High School, Southington, CT
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