Customer Service Years Experience

E MEKA HAUGHTON

**** ** * ** ***** St reet, Oshawa, ON, L1G 7M8

289-***-**** or *******@*******.***

Monday, March 18, 2014

Human Resource Manager

Dear Sir/Madam:

P lease accept this letter and accompanying resume as an applicant for a C ustomer

Service, job opportuni ty or any other post that commensurate with my

qualifications, for your review and consideration. Some of the t raits that make me

t he ideal candidate for this position include but are not limited to, excellent

i nterpersonal and organizational skills, ability to work independently and as a part

of a team, strong analytical and numerical skills.

D uring my studies, I work at the Ajax Convention Center, where I provided

exceptional housekeeping services to the diverse clientele on a daily basis. In

addition, I possess over four years experience in Customer Service. I am proficient

i n Microsoft Office Excel, Word, Access, PowerPoint, handling administrative duties,

as well as data entry and cashiering. Furthermore, my professional demeanour,

i nterpersonal skills and w illingness to learn are of utmost importance when dealing

w ith clients and co-workers. My excellent communication skills and ability to work

well with others with minimal supervision are a few of my unique strengths.

I u nderstand that your organization strives for excellence and I look forward to

p roviding efficient customer service to the diverse clientele, while contributing to

t he success of the organization. I t would be an honour being a part of your

organization, where I can grow professionally while meeting the goals of the

department.

I look forward to the opportunity to discuss in person our mutual expectations of

how I can be an asset to your organization. I can be reached at 289-***-**** or

*******@*******.***. Thank you for your t ime and careful consideration.

S incerely,

Emeka Haughton

E MEKA HAUGHTON

1284 No r th mount St reet, Oshawa, ON, L1G 7M8

289-***-**** or *******@*******.***

OBJECT I VE

Seeking a C ustomer Service position, where I can apply my analytical,

organizational skills, knowledge and experience in a challenging position, while

being a part of a dynamic team and contributing towards the success of the

organization.

H I G H L I G H TS OF QUAL I F ICAT IONS

Over four years experience in Customer Service and Sales in various companies

Experience in Inventory Control, Cashier Management and Order Processing

H ighly reliable, self starter, well organized and great interpersonal skills

Reputation for taking the initiative and seeing a task th rough

Reliable, detail-oriented and extremely hard-working individual

Proven interpersonal, customer service and problem solving skills to respond to

a ll stakeholders

Ability to work meeting deadlines with minimal supervision and complete tasks

u nder pressure

Ability to maintain the strictest confidence regarding confidential information

Ability to work in a fast paced environment

First Aid CPR/BCLS valid until August 2015

Smart Serve

ED UCAT ION

Cardiology Technologist, Diploma

2011 - 2013

Everest College, Toronto, Canada

H ealth and F itness P romotion, Diploma

2010 - 2011

Durham College, Toronto, Canada

Onta r io Secondary School, D iploma

2006 - 2010

Archbishop Denis O’Conner Catholic, Toronto, Canada

Page 2 E MEKA

H AUG H TON

EXPER I ENCE

Banquet Server J uly 2010 –

D ecember 2012

Ajax Convention Center, Toronto, Ontario

Responsible for setting up banquet room with linen, service ware and glassware

Attended roll call meetings before events to prepare for upcoming events,

i ncluding guest expectations, theme, etc

Replenish beverages and ensured guests are satisfied with overall experience

After each event, reset banquet room accordingly for next event based on the

clients specifications

Ensure consistency in preparation and presentation of food i tems

R etail Sales Associate J une 2010

– A pril 2012

U rban Planet, Toronto, Ontario

Assisted customers with product selection and queries

Investigated and resolved customer complaints

Operated cash register with accuracy

Managed shelf stocking and pricing activities

Handled inventory and stocks

Reviewed merchandize movement

Inspected merchandize for quality and quantity

Ability to work in a fast paced environment

VOLUN TEER

Apostolic Pentecostal Church, Pickering, Canada M a rch

2008 – P resent

Craiglee Nursing Home M ay

2008- Ma rch 2011

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