Customer Service Manager

JUDY MILEWSKI

Cell: 847-***-****

Cary, IL

************@*****.***

SUMMARY

I am a dedicated professional with 10+ years of experience who has provided administrative support for law firms, technology

companies, and non-profits in the areas of legal support, accounting, marketing and human resources. I have assisted partners, general

counsel, presidents and other high level executives and have also operated as a supervisor. I can offer innovative problem-solving,

excellent communication, computer and organizational skills as well as a deep commitment to customer service.

WORK HISTORY

MEMORIAL NATURE FUND TREASURER/ SECRETARY

Chicago, IL– an environmental non-profit January, 2010 to Present

• Perform administrative and office support functions/activities for President, Directors and IT Manager including calendar

management, meeting planning on and off-site, travel and expense coordination and processing.

• Type, format and produce documents such as proposals, presentations, correspondence and reports.

• Maintain a high level of professionalism and integrity as a team player and operate with minimal supervision.

• Establish and maintain record keeping and filing systems, classify, sort and file correspondence, records and other documents.

• Supervise and coordinate volunteer help.

• Maintain daily funds and bank account management. Process related account reconciliations and journal entries.

• Act as a resource for the non-profit’s budget and generate monthly financial reports for the Board. Develop and manage

financial protocols. Maintain detailed budget with organization specific accounting codes.

• Monitor expenditures on a monthly basis and review vendor invoices for accuracy. Establish and implement purchasing

procedures.

• Assist with special event planning and fundraising activities.

• Develop and maintain database of donors and track grant applications.

• Research, analyze and gather data for reports and presentations.

• Customer service activities including finding solutions to various administrative and fundraising issues.

• Assert discretion and professionalism when given access to confidential and/or private information.

• Complete state and federal forms on a timely basis. Attend Board meetings and take minutes.

• Maintain non-profit’s official records and documents, and ensure compliance with federal, state and local regulations.

• Assist with marketing efforts and aid in producing marketing materials.

OPEN TEXT CORPORATION MANAGER OF LEGAL ADMINISTRATION/ LEGAL ASSISTANT

Lincolnshire, IL – a technology corporation-leader in information management May, 2008 to Dec., 2009

• Support Senior VP and General Counsel with legal administration and Chief Financial Officer and President when needed;

arrange meetings and travel; process expense reports; assist with audits and budget analysis; preparation of board material.

• Manage and administer legal assignments relating to a wide - range of matters to in-house attorneys, sales and technical

personnel all over the world which includes a large volume of contract administration. Established assignment tracking system.

• Maintain corporate and legal files; provide office administration services for the legal group including management of an

electronic in-box . Respond to a large volume of legal requests from all over the company primarily related to customers and

contracts. Determine the best way to respond to each request either by a direct response or assigning the request / project to an

appropriate in-house attorney or paralegal based upon specialty, experience and skills and availability.

• In charge of managing the legal department’s filing system including electronic files, maintaining contract and informational

databases for legal records and files. Update minute books for the company and its subsidiaries.

• Track and administer budget for utilization of outside law firms; process invoices for payment; serve as Legal Department’s

liaison with the Accounts Payable and the Finance departments.

• Assist with litigation activities including supervision of document location and production, discovery preparation and

maintenance of litigation pleadings binders and correspondence files. Job eliminated due to corporate re-structuring and

centralization at headquarters in Canada.

JUDYMILEWSKI Page 2

Cell: 847-***-****

************@*****.***

THE DENTONS (F/K /A SONNENSCHEIN, NATH & ROSENTHAL)

SUPERVISOR OF LEGAL STAFF

Chicago, IL– a law firm June, 2001 to February, 2008

• Hands on supervision of 15+ evening legal secretaries, proofreaders and other support staff at this national law firm.

• Coordinated a large volume of work requests from attorneys including word processing, assistance with FedEx, faxes and

scanning of documents, assistance with closings and special projects.

• Recruited and interviewed, trained, counseled and disciplined support staff as needed.

• Prepared and gave evaluations of support staff twice a year which was tied to their compensation and bonuses.

• Reviewed work to ensure accuracy and completeness and to meet deadlines. Provided troubleshooting of and solved problem

documents and assignment issues.

• Built successful teams to respond to a myriad of attorney requests, changing priorities and emergency needs.

• Interfaced with attorneys, paralegals, clients, and administrative and support staff with the constant goal of providing superior

customer service and developing better protocols and efficiencies.

• Coordinated with human resources and management regarding the interpretation and implementation of firm policies as well as

assisting with the design of individual positions and delegation of work including special projects.

• Developed successful teams of legal secretaries and proofreaders to provide outstanding customer service.

JOHN D. & CATHERINE T. MACARTHUR FOUNDATION PROJECT ASSISTANT

Chicago, IL– a non-profit October, 1999 to June, 2001

• Provided administrative support to Legal Department of non - profit in terms of document review and management.

• Coordinated and assisted with work flow of paralegal and legal secretaries.

• Designed the organization system for documentation and information retrieval.

• Performed follow- up with outside professionals regarding real estate and investment matters. Communicated with all levels of

staff.

• Drafted language to be used in some agreements, grant award letters and contracts. Composed letters and completed forms

related to the award of grants.

• Prepared summaries of investment material.

• Dealt constantly with highly confidential legal documents including investment, financial and personnel material.

• Operated independently to establish procedures for this new position.

SOFTWARE EXPERIENCE:

Highly proficient with Microsoft Word, Excel, PowerPoint, Visio, familiar with Access, Peoplesoft, Lawtrac, ProLaw, Concur,

SharePoint,ShipCompliance and SAP. Very open to learning new software and expanding skills.

EDUCATION:

B.A., Liberal Arts, Loyola University, Chicago, IL

Paralegal Certificate, Roosevelt University, Chicago, IL

OTHER RELEVANT EXPERIENCE:

• ROBERT HALF LEGAL, Chicago, IL – Administrative Assistant – Temporary assignment at U.S. Foods’ headquarters

office in Rosemont, IL. Provided administrative support to their legal team and assisted with special projects..

• AJILON PROFESSIONAL STAFFING, Deerfield, IL – Compliance Coordinator – Temporary assignment at Jim Beam’s

headquarters in Deerfield, IL supporting their compliance team by preparing registration forms, updating SAP data,

completing monthly reports and ensuring compliance with new or changed products for assigned states.

• SCHILLER DUCANTO & FLECK, Lake Forest, IL – Back-Up Legal Secretary – Substitute for legal secretaries who are

on vacation or ill at this family law firm specializing in divorce.

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Cell: 847-***-****

************@*****.***

• KIRKLAND & ELLIS – Chicago, IL – Supervisor

and Word processor – Coordinated large volume of document production. Hands on supervision of staff of ten. Responded to

a myriad of attorneys’ needs and requests.

• WINSTON & STRAWN – Chicago, IL – Legal

Secretary – Assisted litigation partner (head of litigation dept.) and corporate partners.

• BYAD, INC. – Arlington Heights, IL - Office

Manager - Assisted President and CEO of computer software company with initial set-up of office, hired staff and established

office procedures. Had complete responsibility for all accounting, benefits and human resource functions (i.e., financial

statements, payroll, budgeting, billing, receivables/payables, recruiting, new employee orientation, training and performance

review).

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