Customer Service Manager

LACEY SEAL

*** ********* ****

Carlton, GA *****

Cell: 407-***-****

Email: *************@*****.***

Career Summary:

• Over fourteen years of professional experience in office management and customer service

• Highly proficient with computers and computer programs

• Self-directed and self-motivated

• Strong communication skills, both verbal and oral

• Ability to work well with others and achieve team goals

Licenses/Certifications:

• CPR Certified

• How to Negotiate with Vendors & Suppliers Certificate

• The Essentials of Communicating with Diplomacy & Professionalism Certificate

Professional Experience:

Neurophysiology Associates, LLC - Athens, GA - Medical Office

Medical Office Manager Apr.’10 - Present

Duties include: fielding calls, scheduling procedures, confirming upcoming schedule with hospitals and

doctor's offices, notifying technologists of next-day assignments, compiling and reconciling electronic

charts, processing daily charges with billing company, follow-up on outstanding accounts, auditing

employee expense reports, submitting payroll using QuickBooks, invoicing clients using QuickBooks,

tracking down purchase orders, monitoring and routing email correspondence, maintaining and record-

keeping of business insurance policies, communication with various state and federal tax agencies,

communication with hospitals for and maintenance of technologist and physician credentialing, insurance

billing and patient collections, booking travel reservations, accounts payable and receivable, database

management, and various other assignments and projects as assigned by management.

1st Quality Construction - Kissimmee, Florida - Remodeling Company

Bookkeeper Jan.’09 - Apr.’10

Prepare documents for data processing; sort various documents into batches according to requirements.

Prepare payments for credit to appropriate accounts. Compare computer reports generated in order to

identify and resolve transaction discrepancies. Establish and maintain manual records. Balance various

ledgers & accounts. Update information on computer established files. Close files according to

department guidelines. Reconcile bank account statements. Perform a variety of clerical duties.

Avatar Holdings, Inc. - Poinciana, Florida - New Residential Home Builder

Purchasing Coordinator Jan.'06 - Dec.’08

Develop and maintain regular and proactive communication with internal & external customers. Assist

Production Manager in creating, inputting and maintaining construction schedules for various

communities. Produce timely and accurate paperwork. Manage the initial lot start process. Proof and

post lot starts in JDE. Distribute start packages to field. Proof and post late change orders after

construction start is issued by ensuring all necessary paperwork is accounted for. Process all construction

direct and indirect billing. Conduct trade pay research when trade claims nonpayment by ensuring all

work is complete in scheduling program. Reviewing and coding invoices, auditing of contractor billing.

Shenfeld & Company, Ltd. - Northbrook, Illinois - CPA Firm

Office Manager/Accountant Assistant Jun.’03 - Aug.'05

Responsible for accounts receivable and accounts payable, compute and process company payroll,

invoicing, timesheets, filing, answering phones and all other office duties. Develop several Excel

spreadsheet macros currently in use for reducing entry time and automatically cross-referencing for

errors. Process all billing for company accounts. Manage computerized financial accounting cash

disbursements. Prepare customer account analysis and process customer payments. Assist in preparing

individual and corporation income tax returns, W2 forms and 1099 forms. Enter journal entries into

general ledger, reconciliation of customer financial records and cash application.

Super Nova Incorporated - Wheeling, Illinois - Satellite Dish Installation

Bookkeeper Nov.’00 - May ’03

Manage computerized financial accounting cash disbursements. Prepare customer account analysis.

Increase sales by providing quality customer service. Negotiate material pricing and prepare bills of

materials for various projects. Handle all customer inquiries and problems. Track invoices, compare costs,

review records and prepare quotes as required.

First Insurance Funding Corporation - Northbrook, Illinois

Customer Service Representative May ‘98 - Oct. ‘00

Responsible for answering a high volume of incoming calls in professional and friendly manner. Process

customer inquiries accurately and in a timely fashion. Handle customer complaints and provide working

solution beneficial to concerned parties. Maintain daily customer contact to insure good

customer/company relations. Train new employees in day-to-day operations.

Education:

Oakton Community College

- Associate Degree in Accounting

Goal Training Computer School

- Client/Server Application Development

Additional Languages: (speak, write, & read)

• Russian

• Ukrainian

• German

Contact this candidate