Technical Analyst, Architect and Project Manager

Sharjeel Adil Zadah

****, *** ***** **. ***********, ON, L4Z 3Z5

647-***-****, *************@*****.***

http://www.linkedin.com/in/sharjeelzadah

SUMMARY

Seasoned IT professional with a passion for new technologies, who delivers

results for the organization. Known to be a dynamic, innovative, result

oriented IT professional with 10 years of experience in designing,

implementing, managing various IT projects in the banking environment.

Started as a Web Developer, and soon climbed the ladder to become Senior

System Administrator who lead and trained his teams to become a resulted

oriented unit. As a result of my analysis, management and leadership

skills, I moved up to PMO and IT Strategic Planning and was assigned the

task of managing various systems and infrastructure projects.

A leader who inspires his team to accomplish complex and large projects

including deployment of Data Center, Call Center, Infrastructure Solutions

at an Enterprise Level, SWIFT Banking and BCP/ IT DR.

Specialties: Infrastructure solution architecture designing and

consultancy, Project planning, team, communication and conflict management,

technical training and presentations, SDLC, business analysis, and

consultancy for business continuity planning and IT disaster recovery.

CERTIFICATIONS

. PMP - Project Management Professional 2011

. ITIL v3 Foundation - Information Technology Infrastructure Library

2012

. CDCP - Certified Data Center Professional, by EPI

2012

PROFESSION EXPERIENCE

ROYAL BANK OF CANADA, Toronto, Canada

2013

IT Project Manager (Sep 2013 to Dec 2013)

. Managed work packages and small projects and ensured appropriate

documentation is in place

. Maintained project management software to document project plan and

track task and issues

. Analyzed and assessed potential projects and assisted in the development

of project plans

. Understood and applied technical/business knowledge to effectively

contribute to the project

. Managed relationships as required and dealt with individuals at all

levels of the organization

. Ensured accuracy in promptly completing all required documentation

(i.e., reports, change requests, presentations,

correspondence/communications, tables, charts, files, etc.)

NATIONAL BANK, Pakistan 2003 -

2013

Largest bank in the country with over 1200 branches and a employee base of

over 10000 employees

Technical Project Manager / Analyst (2009 - 2013)

IT Strategic Planning Division

Oversaw a team of 5 professionals with projects of 200K to over 1 Million

USD

. Devised strategies through analysis of business needs, gaps, competition,

vendors, future requirements and advancements in technology to drive

business for the bank

. Developed and presented business cases, scope and schedules for senior

management buy ins and approvals

. Led the team to develop project plans to achieve objectives using PM

methodologies and oversaw all aspect of SDLC phases

. Developed and published project progress reports and formulated

communication plans for proper escalation of progress, risk, issues,

performance and change reports to stakeholders, CCB and project steering

committee

. Organized teams and manage vendors, contracts, SLAs, prepare technical

RFPs with SMEs and follow up with the procurement

Projects

Data Center Project - From inception of USD 6.185M project to successful

deployment and migration. The TIER III data center guarantees a uptime of

99.82 %

. Developed and presented business case and obtained approval from

senior management

. Prepared project plan, facilitated the procurement process,

followed by finalization and successful signing of contract

. As a CDCP, assisted in designing the TIER III Data Center from

ground up according to best standards, market practices and

business requirements

. Led the deployment of data center covering all aspects of TIER III

standard

. Identified the risks and priorities in relocating resources

(applications, hardware, communication links and power) and

executed plans accordingly

. Successfully relocated the data center as per the recognized

priorities and plan

IT DR Site Outsourcing Project with IBM - From initiation of USD 1M plus

project to successful implementation of IT DR at IBM data center, which

resulted in 100% replication critical banking applications for seamless

operation

. Identified stakeholders, consolidated requirements from technology

and business sectors

. Prepared project plan with main stress on schedule, cost, quality

and risks

. Formulated teams of SMEs and vendors and executed the planned

relocation

. Relocated all servers, SANs, AS 400 and migrated applications along

with successful implementation of communication links

BCP Work Area Site Project - From initiation of USD 500K project to

successful implementation of work area disaster recovery site as a

strategic initiative to ensure business continuity

. Initiated the project by developing and presenting business case to

the senior management and getting buy ins

. Designed infrastructure architecture and formulated business

continuity strategies

. Developed project plan and led teams of SMEs and vendors to

implement IT infrastructure

. Managed three successful drills (including first ever for NBP) for

almost all banking applications between 2010 and 2012.

Information System Strategic Plan (ISSP)

. Directed 5 years ISSP document for the bank including complete

analysis of all sectors and projects of IT with emphasis on IT

Service Management, Business Continuity and Disaster Recovery plans

to attain customer satisfaction

IT Project Coordinator/ Analyst (2008 - 2009)

Reporting to the Technical Project Manager - PMO (Technical liaison for

PMO, business and IT)

. Acted as a liaison between IT and business to analyze business

requirements, document BRD and recommended solutions

. Performed requirement gathering techniques to identify business need

. Applied IT experience to gather requirements, identify gaps and potential

risks to develop business, use cases, story boards and functional process

flows

. Maintained and updated change request forms and developed presentation

for CCB

Projects

Internet Banking Project (FIS - Profile Direct)

. Performed competition analysis and worked with business

counterparts to understand banking processes and gather business

requirement and develop technical documentations

. Developed detailed functional flow diagrams covering all aspects,

such as, logging in, banking, security requirements, mobile and

utility bill payments for both internal and external customers.

Senior Systems Administrator (2006 - 2008)

Enterprise Services, Infrastructure Division

Oversaw a team of 6 junior administrators with projects of under USD 500K

. Gathered requirements from all business groups on regular basis to

improve services for over 10000 users base infrastructure

. Ensured that data center and systems (banking applications, enterprise

solutions, operating systems, servers, networks and related hardware

equipments) are updated and running efficiently

. Analyzed reports from BMS, NMS and other management tools to proactively

identifying issues and risks

. Headed a team of six administrators for domain, email, web, end point

security and SWIFT Banking to provide support nationally and

internationally

. Trained IT support teams, representatives and administrators at IT

Centers across the country

Projects

. Enterprise Applications Tune Up Project - Initiated the project,

developed technical designs. Deployment resulted in 25% reduction in

hardware usage, decreased issues, cost of power and administration and

increased customer satisfaction

. Restructuring of Domain and Email Infrastructure - Redesigned domain/

email infrastructure and resized hardware resulting in reduction of

issues and complains by 40% and decreasing cost of administration,

travel and bandwidth usage up to 30%.

System Administrator/ IT Support (2003 to 2006)

. Ensured that IT servers, operating systems, networks and related

hardware equipments are functional, updated and running efficiently

. Provided on-call support to users along with administrative support to

IT staff at regional offices

. Maintained inventory for computer equipment.

Environments: Windows Server, Active Directory, Exchange Server, Symantec

EPM and Mail Security, Trend Micro Security Suite, SWIFT Net Link/

Alliance, MS IIS 2003 and MS Visio

SOLUTION SMART WEB HOUSE, Pakistan 2000 -

2001

Assistant System Analyst

. Designed websites and databases, performed security evaluations and

implementation

. Developed e-commerce functionality (Server Side programming) using ASP

and Payment gateway connectivity.

EDUCATION

Masters (MSc) - Internet Systems Development

University of Portsmouth, UK, 2002

Bachelors with Honors (BSc Hons) - Computing

University of Portsmouth, UK, 2000

PROFESSIONAL TRAININGS

. Implementing Business Continuity using BS 25999 and BS 25777

2011

. Project Management 2010

. Managing and Operating SWIFT Alliance Access and Entry

2006

. Active Directory and MS Exchange Server 2003/7/10 2005

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