Customer Service Assistant

Susan Cane

** *** *******

Fareham

PO** *TL

H: 013******** M: 079********

*********@*****.**.**

PROFILE

. Strong team player with the ability to work collaboratively with

others.

. Loyal, self motivated and flexible.

. Work independently using initiative.

. Enjoy engaging with and conveying information in helping the public

and wish to deliver my highest standards of customer service.

. I am looking to expand my experiences using the skills acquired to

best effect, especially in customer services.

ACHIEVEMENTS

. Position of training and supporting new Drivers at The News, answering

any questions or concerns.

. Negotiated a wage increase to make certain areas attractive to

Distributors in the area I managed and coordinated.

. Planned, restored and renovated an old bungalow to an attractive three

bedrooms house with extension.

. Applied myself to learning about gardening and plants. Created a

lovely garden and now have a passion for all things to do with plants.

SKILLS

. Experienced as a first point of contact receptionist.

. Experienced in retail/checkout operator. Cash handling.

. Ability to build rapport with people of differing ages, backgrounds

and cultural origins.

. Long service van delivery driver with clean Driver's Licence.

. I.T and communications literate.

EMPLOYMENT

2013 Contracts:

Customer Service Assistant: Cooperative/Petrol Garage, Fareham

Customer Service Assistant: YMCA Fairthorne Manor, Curdridge.

2011-2012

Mess Receptionist: HMS Collingwood, Fareham.

. Provided reception, administration and data input services.

. Used in-house computer system effectively, booking accommodation

in/out.

. Meeting and greeting Officers, guests and contractors.

. Resolved front desk queries using initiative, making sure I maintained

an up-to-date knowledge of the Mess and establishment's facilities.

. Strong customer service skills by being approachable and making sure

everyone felt welcomed and all front desk needs met.

. Maintained accurate and up-to-date computerised records.

2010-2012 Contracts:

Census Collector: Office National Statistics,

Fareham.

Checkout Operator: Boots, Fareham.

Garden Centre Assistant: Aturis Garden Centre, Fair Oak.

Voluntary Assistant: Park Place Charity Shop, Fareham.

Multi-Drop-Driver: Home Delivery Network, Fareham.

1993-2010

Distribution Driver: The News, Portsmouth.

. Deliver The News to outlets and agents throughout The News circulation

area.

. Flexible to cover all areas.

. Time management, good knowledge of area and organisational skills.

1983-1993

Coordinator: Streetlife Papers, Portsmouth.

. Managed a team to distributed free newspaper covering large area to

every household weekly.

. Planned and coordinated all the rounds in my area.

. Interviewed and hired team.

. Record keeping.

QUALIFICATIONS

. Adult Numeracy Grade 2.

. Adult Literacy Grade 2.

. I.T User Skills (EDCL Extra) Grade 2.

. Word Processing RSA Grade 2.

. Travel Agency Competence Air & General Pass.

. Travel & Tourism A/S Level.

. GCSE's B's

TRAINING

. Confidence in business administration, word & excel update.

. One day emergency first aid course.

. Introduction to van driving.

. Office etiquette & assertiveness in customer service.

. Data protection.

. Manual handling.

Contact this candidate