Customer Service Insurance

Elizabeth Minisee

**** ******* ** *****, ** ***** 574-***-**** *.*******@*****.***

Skills Summary:

. Ability to prioritize

. Excellent interpersonal skills

. Problem solving ability

. Critical thinking skills

. Computer proficiency

. Time management

Education:

Aug. 2006 - Dec 2007 Indiana University South

Bend, IN

General Studies, Spanish Minor

Aug. 2010 - Present Indiana University-Purdue University

Indianapolis, IN

Masters of Social Work

Work Experience:

April 2013 - Jan 2014 Farmers Insurance Group Lake

Mary, FL

Subrogation Claims Representative

. Determine files with subrogation potential and handle collection on

medical claims.

. Write arbitration responses defending companies stance on claim

disposition.

. Negotiate with attorney/insurance company on final amount to

satisfy subrogation.

April 2012 - April 2013 Farmers Insurance Group Lake

Mary, FL

Med/PIP Claims Representative

. Conduct investigations to determine eligibility for policy benefits

for injured parties.

. Evaluate claims for potential fraud and refer to Special

Investigation Unit if needed.

. Handle claim to resolution to ensure injured parties receive

appropriate benefits.

July 2011 - April 2012 Department of Children and Families

Orlando, FL

Eligibility Self Sufficiency Specialist

. Answer informational calls, regarding public assistance policy,

procedures.

. Communicate with applicants to obtain and verify information

concerning benefit eligibility.

Jan 2008- June 2011 Liberty Mutual Insurance Group

Mishawaka, IN

Customer Service Specialist

. Handle escalated call requests efficiently and effectively using

customer service skills to help resolve issues

. Identify, understand and interpret customer needs while providing

exceptional customer service

. Assist Customer Service Representatives locate the proper policies

and procedures to service customers.

Dec. 2005- Jan. 2008 St. Joseph Co. Detention Center

South Bend, IN

Control Officer/Detention Officer

. Responsible for intake and release of detained juveniles

. Provide immediate crisis intervention

. Control all access in and out the facility via radio/intercom

system

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