Customer Service Manager
Resume:
Joyce M. Palmer
Las Vegas Nevada 89130
*******@***********.***
Professional Profile
Excellent customer service and communication skills. Certified Nurse Case manager by the CCMC National
Board. I am dedicated, a team player and very reliable. My written and verbal skills are exceptional.
.
Work Experience
POSITIVELY KIDS/ STAFF RN 07/2012-PRESENT
Certified Nurse Case Manager (RN)
Southern Nevada Health Department 09/27/97
02/01/2013
• Collaborate with other health care professionals and service providers to ensure optimal patient care.
• Provide consultation to other health care providers in areas such as patient discharge, patient care, or
clinical procedures.
• Develop or assist others in development of care and treatment plans.
• Develop and maintain departmental policies, procedures, objectives, or patient care standards based
on evidence-based practice guidelines or expert opinion.
• Read current literature, talk with colleagues, or participate in professional organizations or conferences
to keep abreast of developments in nursing.
• Evaluate the quality and effectiveness of nursing practice or organizational systems.
• Develop, implement, or evaluate standards of nursing practice in specialty area such as pediatrics,
acute care, and geriatrics.
• Design evaluation programs regarding the quality and effectiveness of nursing practice or
organizational systems.
• Plan, evaluate, or modify treatment programs based on information gathered by observing and
interviewing patients, or by analyzing patient records.
• Direct or supervise nursing care staff in the provision of patient therapy.
Staff Nurse RN Rehabilitation Unit 07/2013 -
01/2014
University Medical Center 02/2003 - 11/2009
RN Staff Nurse Rehabilitation Unit
Valley Health Systems 07/2000 -
12/2003
Maintain accurate, detailed reports and records.
•
• Administer medications to patients and monitor patients for reactions or side effects.
• Record patients' medical information and vital signs.
• Monitor, record, and report symptoms or changes in patients' conditions.
• Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient
care plans.
• Modify patient treatment plans as indicated by patients' responses and conditions.
• Monitor all aspects of patient care, including diet and physical activity.
• Direct or supervise less-skilled nursing or healthcare personnel or supervise a particular unit.
• Prepare patients for and assist with examinations or treatments.
• Instruct individuals, families, or other groups on topics such as health education, disease prevention,
or childbirth and develop health improvement programs.
Staff Nurse Chemical Dependency – Psych
Kaiser Permanente (Harbor City, CA)
Education
Certified Nurse Case Manager 11-2009-11-
2014
CPR Certified 10-2013-10-
2015
University of Phoenix 02-
AA-BSN Program in Nursing
Los Angeles Trade Technical College
LVN-AA Degree Program in Nursing 02-
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