Customer Service Sales Representative

Patrizia Volpe-Befumo

Miami Beach, FL

************@*****.*** - +1-786-***-**-**

WORK EXPERIENCE

Tour Manager

BoatTour.com - Miami Beach, FL - October 2012 to January 2014

-Daily customer service to German, Spanish, French, Italian and English

-Managed group travels and accompanied tourists when traveling in groups

-Assisted customer in providing information of tourist places and prepared an itinerary

-Ensured customer satisfaction with accommodation and service provided in Tour

-Determined travel program and prepared entails for start journey and all stop over points for tourist

convenience.

-International reservation.

Bartender / Food Service

4 Akt Bar and Nightclub - Zürich, ZH - August 2010 to December 2012

Responsibilities

-Quickly mix of variety, simple and complex cocktails.

-Maintain stock levels to prevent shortages of critical items.

-Set up special events and private parties

-Particiipate in bar incentives and contest to drive dales and promote the venue.

-Promote upcoming bar enents, programs, and discount nights.

Sales Representative / Customer Service / Ticket Agent

Travel Agency Intertravel - Glattbrugg, ZH - October 1999 to August 2012

-Daily customer service and corporate clients

-All CRS IATA System, Ticketing via Sabre, Amadeus, Worldspan and Galileo

-Researching travel options & presenting the best deals in terms of requirements

-Complying with all relevant laws and travel business legislation

-Advising on and organizing visas & Passports

-Booking and Ticketing for domestic and international air Tickets

-Offering holidays to a wide variety of long haul luxury destinations.

-Handling high numbers of in coin calls from direct customer and travel trade.

-Document clearnce

-Training of interns and new employees

-General Office Administration

Sales Representative / Customer Service

Travel Agency at TUI Suisse - Zürich, ZH - January 1998 to October 1999

-Daily customer service and corporate clients

-Sales of vacation and travel packages to Arabia, Tunis, Marocco, Israel and Turkey

-Ticketing via CRS System Galileo

-Advising on and organizing visas & Passports.

-Uploading data and managing the database of our reservations system

-Timely preparation and delivery of all travel documents.

-General Office Administration

Counter Agent / Sales Representative / Costumer Service

Travel Agency Media AG - Uster, ZH - August 1994 to August 1996

-Booking rail, hotel, domestic and international air travel.

-Daily customer service and corporate clients

-Selling relevant add-ons, like insurance, excursions, currency etc.

-Filling, photocopying and general administrative duties.

-Building strong relationship with clients.

-Reservation and ticketing via CRS System Sabre

-General office administration

EDUCATION

Bachelor Degree in Travel and Tourism Professional TTP

School of Travel and Tourism - Zürich, ZH

1999 to 2001

Master in language in language

University - Zürich, ZH

1996 to 1997

Associates Degree in Business Administration

KV Business School - Zürich, ZH

1994 to 1996

CERTIFICATIONS

Amadeus Conversion & E Ticketing

Certificate of attendance

Sabre Advanced and Ticketing

Certificate of Achievement

Galileo Conversion & Ticketing

Certificate

Iata

Certificate

ADDITIONAL INFORMATION

Language proficiency:

German: mother tongue

Italian: mother tongue

Spanish: strong skills

French: strong skills

English: proficient

IT computer skills:

Sabre, Amadeus, Galileo, WORLD SPAN

Ticketing Sabre, Amadeus, Galileo, WORLD SPAN

Word Microsoft: strong skills

Microsoft Excel: strong skills

Microsoft PowerPoint: strong skills

Microsoft Outlook: strong skills

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