Customer Service Years Experience

Arjun Gheek

Chesterton, IN 219-***-**** ********@*****.***

Skills Summary

* ***** ********** ** **** processing and Immigration back end operations.

Proficiency in MS-Office (Access, Excel, PowerPoint, Word)

Excellent written & oral communication skills

Cross functional proven team player with problem resolution abilities

Project lead experience in government organizations

Multi-lingual

Work Experience

Global Traders & Suppliers Chesterton, IN

Business Associate April 2012-Present

Liaison between customer facing & fulfilment teams in turn improving Business

processes while monitoring profitability

Managed payment processing, billing, order processing and delivery

Streamlined inventory management of over 100 products

Expanded the customer accounts by more than 20% by attending various

tradeshows, meetings and conferences.

Provided excellent customer service to customers

Australian High Commission New Delhi, India

Visa Officer April 2008-October 2011

Undertook decisions on student, visitor and permanent settlement visa

applications

Undertook document verification on documents submitted with visa applications

Generated Interview reports and document verification reports

Prepared detailed reports on each visa application

Most productive team member across several teams. Awarded six times for

outstanding performance.

Trained more than 20 officers on decision making and report generation

Generated and managed a database of more than 500 contacts of private and

public institutions for verification purposes.

Volunteered & subsequently rewarded as Team Leader multiple times.

British High Commission New Delhi, India

Visa Support Officer May 2006-April 2008

Undertook point analysis for business, permanent settlement, student and visitor

visa cases.

Arranged documentation for each visa application for scrutiny and decision

making.

Recognized as the most productive team player among a team of 14 team

members.

Highest team performer with more than 10 verifications a day.

Prepared the refusal letters for the cases refused.

Maintained records for incoming and outgoing correspondences and acted as a

liaison officer for other teams.

Acted as language interpreter for 3 regional languages

VFS (India) Pvt. Ltd. New Delhi, India

Center Supervisor October 2004-March 2006

Ensured that the documentation with each visa application is in compliance with

those asked by the U.K visas

Handled a team of 12-15 officers. Managed 3 teams including the accounts team.

Overall administration in-charge for the center.

Assigned to Malaysia for 2 months, only candidate chosen from a pool of more

than 500 prospects.

Education

Pursuing Associates in Applied Science in Computer Information Systems from

IVY TECH Community College. Valparaiso, IN

(Expected graduation date: August, 2014)

Technical Certificate in Computer Information Systems from IVY TECH

Community College. Valparaiso, IN (Dec,2013)

Bachelors of Business Administration. I.P University, New Delhi, India

(August,2004)

Achievements

Dean’s List (Spring 2013, Fall 2013)

G.P.A- 4.0

Interpreter in English, Urdu, Punjabi and Hindi languages

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