Customer Service Management

Rosalyn C. Holmes

** ******* ******** • Markham, ON L3P 6H5 • 416-***-**** • *************@*****.***

Objective: To obtain career opportunity as an Sales Supervisor/ Manger in a growing organization where my knowledge and skills in logistic, inventory, customer services and marketing can be demonstrated

Education:

Centennial College Business -Marketing Diploma January 2010- April 2012

Skills:

Inventory: Supply chain management

Marketing Plans: analyze, recommend and develop plan for global market

Sales: Presentation, relationship management

Software: Microsoft Office (Word, Excel, Access, PowerPoint)

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Relevant Work Experience:

Warehouse Shipping Customer Service Associate(Novitex Enterprise Solution/ Amex Markham) February 2013 - Present

Determine method of shipment and arrange shipping

Prepare package and record contents by computer and shipping instruction

Unpack, code and route goods to appropriate storage areas

Maintain internal, manual or computerized record-keeping systems

Operate hand truck and other equipments to load, unload and transports warehouse goods

Customer Services Specialist (Future Shop Markham East, ON) September 2013 -January 2014

Process return inventory and prepare inventory report.

prepare online purchases for customer

Track customer purchase through Fedex, Canada Post and UPS system

Operation/Store Manager (Mega Mart Wholesale Club Kingston JA) November 2000-December 2010

Prepared store performance report for Board of Directors meetings

Reviewed profit and loss account and managed store expense

Organized and conducted monthly management and staff meeting

Prepare and conducted monthly stock-count for superior inventory control

Trained and evaluated staff.

Awards/Achievements

Effective Team Building and Team Management skills developed through successful completion of certificate program in Communication and Performance Management

Create and implemented incentive program with Human Resource Department to train, developed and motivate positive result

Excellent result in demonstrating the ability in Business Mathematics, Accounting and Communication

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