Customer Service Sales

Cheri Hursey

Contractor

Whitsett, NC

**************@*****.*** - 336-***-****

WORK EXPERIENCE

Contractor

Allstate - Roseville, MN - May 2013 to July 2013

start date 8/01/2013. I declined the position 7/15/2013 due to wanting to expand my career path but still

received a scholarship to Kaplan University.

Assistant Spa Director

Planet Beach Contempo Spa - February 2013 to May 2013

Assisted Franchise Owner in Corporate Sales Process

● Managed Store employees as well as hiring and training

● Coached in training to control store employees FTE sales Goals

● Established Business to Business programs and Corporate employee accounts in networking to increase

Revenue

● Managed store revenue and controlled store inventory

● Exceeded customer service to control any loss of revenue

● Maintain stores banking daily

● Established Marketing within Franchise and Corporate expectation's

● Created sales increase events to establish Re-Grand-openings within the Midwest Planet Beach Corporate.

● Took orders Via. through Corporate Calls and maintained a strong habit of time management.

Internship

American Stock - March 2012 to February 2013

Follow up with clients via phone and email

● Schedule meetings for Vice President of Escrow's district out of state

● Set up daily meetings and manage calendar in Microsoft Outlook

● Organized travel arrangements

Business / Personal Banker

Wells Fargo, Multiple - April 2010 to February 2012

Processed personal and business loans

● Obtained Safe Certified in Mortgage and Home Equity Loans

● Provided financial planning and investment servicing customer needs.

● Trained classes on investment and customer service

● Implemented cold calling and relationship building as sales techniques

● Insure customer privacy on a daily basis.

● Balanced transactions on Hogan and insuring transactions are done 100% correctly

● Up selling additional products and service to customers with every transaction.

● Maintaining company's expectations on quota and personal growth within the company

● Ranked number 1 banker in the district for sales and loan volume.

Insurance Specialist

AllState Insurance - Burlington, NC - June 2007 to February 2010

Provided customer service in an inbound and outbound call center

● Managed office, maintained scheduling and supply ordering

● Managed cash and accounting transactions for policy holders

● Advised Insurance policy holders and insuring new clients

● Preformed problem solving and researching to deliver proper coverage

● Utilized knowledge of personal and business Insurance as well as Business Bonding

● Prospected and cultivated new business and personal banking clients

● Received series in Property and Causality license

Sales Specialist

One-Step Cellular-Alltel - Burlington, NC - January 2006 to June 2007

Provided customer service in a high volume inbound and outbound call center Customer Service

● Consistently perform as a top performer within the company amongst 3 states

● Coached and trained new employees on sales techniques

● Implemented customer follow up time

● Provided cross sales whenever possible

● Met and achieved performance goal

● Organized and schedule employees to work based on daily sales volumes

● Scheduling in appropriate coverage for daily sales volume

EDUCATION

home and business insurance

Randleman Business School

June 2006 to July 2007

Education

Kaplan University

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