Customer Service Manager

Katie Irwin

**** ******* ****** **** ****

Phelpston, Ontario

L0L 2K0

Phone: 705-***-**** E-mail: ******@********.***

Objectives

To obtain a full time job with your company as an effective member of the team.

Education

Travel and Tourism (April 2014)

Dean’s List Graduate

“Outstanding” Co-Op review by employer

Georgian College

Pre Health Science Certificate ( April 2010)

Georgian College

OSSGD ( April 2009)

Elmvale District High School

Experience

Team Leader and Treasurer (November 2010 – Present)

Barrie Galaxy Cinemas (72 Commerce Park Drive, Barrie, Ontario)

Responsible for final count of each till and create deposits for the bank (Treasurer)

Create Daily Reports for coupons, ticket refunds/swaps, and arcade profits (Treasurer)

Providing excellent customer service to guests

Answer any guest questions/concerns over the phone or in person

Supervise and lead a team of 2-12 employees

Book, reserve tickets and host birthday parties for children ages 5-13

Nightly inventory count

Ticket Taker and Usher (May – December 2013)

Rogers Centre (1 Blue Jay’s Way, Toronto, Ontario)

Scan tickets from each guest for entry

Direct guests to their proper section and seats

Advise guests of stadium rules

Fill out incident reports

Petting Zoo Staff (seasonally from June 2012-Present)

The Mane Attraction (mobile petting zoo from Arthur, Ontario)

Inform guests of different animals

Give young children pony rides

Take care of feeding and watering the animals

Skills

• Competent in Microsoft Office, Word, Excel and PowerPoint

• Strong Communication Skills

• Task Oriented and Extremely Organized

• Reliable and Punctual

Katie Irwin

1293 Rainbow Valley Road East

Phelpston, Ontario

L0L 2K0

Phone: 705-***-**** E-mail: ******@********.***

References

John Ullyot 705-***-**** General Manager Barrie Galaxy Cinemas

Lacey Bolton 705-***-**** Full Time Manager Barrie Galaxy Cinemas

Bernise Heights 519-***-**** Owner Mane Attractions Petting Zoo

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