Customer Service Manager

Adrenna Smith

home health care industry, customer service

Maricopa, AZ

***********@*****.*** - 520-***-****

Cashier, Customer Service Representive, phone operator, sales representative, home health care,

WORK EXPERIENCE

direct care

ABIL-HOME CARE - Casa Grande, AZ - October 2011 to February 2012

Responsibilities

Assisted client's with there everyday living such as cleaning, running erands, bathing & grooming, and cooking.

Assisted the clients in their personal homes everyday.

Support Specialist

Pinal County Horizon Home Health - Florence, AZ - May 2011 to September 2011

Responsibilities

Assist client with there pesonal and daily routine activities of the day, that consist of help with bathing, grooming,

cooking, cleaning, shopping, and running errands.

Skills Used

Personal skills, communication, and I am detailed oriented when cleaning, and very organized when cleaning.

Driver

Huachuca Shuttle & Taxi - Sierra Vista, AZ - September 2008 to April 2010

Recorded time, location and nature of trouble and relayed information to workers assigned to the area, using

telephone.

Provided passengers with information about the local area and points of interest and gave advice on hotels

and restaurants.

Dispatched workers to answer customer service calls.

Customer Service

Life Care Center - Sierra Vista, AZ - December 2009 to March 2010

Auxiliary Aid General Office Skills

Customer Service/ Sales Professional

Demonstrated skillful persuasive and negotiation skills while ascertaining type and quality of merchandise

desired. Displayed

merchandise and suggested selections that meet customers' needs.

Experience: Life Care Center Sierra Vista, AZ 85635

Auxiliary Aid 12/2009 to 03/2010

Maintained inventory by storing, preparing, sterilizing, and issuing

supplies such as dressing packs and treatment trays.

Provided patients with help walking, exercising, and moving in and out of bed.

Answered patients' call signals.

Delivered messages, documents and specimens.

Direct Care Worker

Creative Images - Southfield, MI - March 2008 to September 2008

Assisted in providing self-care training to the residents of the mentally

challenge.

Observed and documented residents' behaviors.

Household Manager

Smith Household - Belleville, MI - January 2003 to January 2008

Attended to 6 to 8 kids aim my private home. Over see all household

finances, budgeting issues.

Supported children's emotional and social development, encouraging

understanding of others and positive self-concepts.

Aircraft Cleaner

Smith Household - Romulus, MI - November 2006 to December 2007

Recorded airport data, such as number of planes stored in hangars,

plane landings, departures and number of passengers carried on planes.

Washed and cleaned cabins and exterior surfaces of airplanes.

Check into Cash Ferndale, MI

Assistant Manager

Smith Household - April 2006 to August 2006

Reviewed loan agreements to ensure that they are complete and accurate according to policy.

Recorded data on work sheet, such as purpose of loan, balance,

collateral and repayment terms.

Located and monitored overdue accounts, using computers and a

variety of automated systems funds through the bank.

Tax Preparer/ Administrative Assistant

A-1 Accounting & Tax Services - Romulus, MI - November 2000 to April 2001

Assisted inthe preparation of tax forms.

Answered telephone, filed documents and made appointments.

Interviewed clients to obtain additional information on taxable income and deductible expenses and

allowances.

Post Tax Preparer/ Receptionist

H&R Block - Southfield, MI - November 1999 to April 2000

Answered muti-line telephones, and directed callers to appropriate

extension.

Processed and verified customers documents

Typed memos, filed correspondence, performed data entry and distributed refund checks.

EDUCATION

Horizon Health Institute - Sierra Vista, AZ

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