Customer Service Front Desk
Resume:
CECILIA ESTRADA
Contact
Tel : 706-***-****
e-mail :
acc79e@r.postjobfree.com
Address
*** ********* ****** ** *******, GA 30627
Profile
Objective Customer Service Expert MS Office Word, Power Point and Excel Adept
Written/Verbal Communicator. Bilingual in English and Spanish
Availability Anytime
Key Skills
Telephone & Front Desk Reception Customer Service Filing Database & Records Management
Complaint Handling Data Entry (70 WPM)
Word Excel PowerPoint Windows Vista/XP
Education
2001-2005
Elbert County
Comprehensive
High school
Work Experience
Front Desk Check-Out Receptionist/ Financial
McRae Family Dental, Athens, GA
coordinator
June 2012- present
Front desk receptionist
Check insurances
Take Payments from customers when they check out;
Make appointments for patients
Financial coordinator
Knowledgeable in Dentrix G5
Downloading X-rays
Understanding EOBs
Georgia Army National Guard- Marietta, Ga and
Iraq Logistics
Jul 2005- present
Maintained over eleven million dollars’ worth of parts for a Medevac Unit while deployed to Iraq
Maintained perpetual supply inventory and listed items needed to replace stock over 5,000 items
Extensive working knowledge of the ULLSA parts procurement system. Fed Log and LIW data base and
information systems.
Able to conduct extensive and exhaustive searches for require information to reconstruct records for
complex supply transactions.
Collections
Kimbrells Furniture –Elberton, GA
June 2010- Nov 2010
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and
resolve customer issues with expediency.
Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent
the loss of key accounts.
Located customers to collect installments, overdue accounts, damage claims and no payable checks.
Visited and phones customers and attempted to persuade customers to pay amount due or arranged for
payment at later date.
Had service discontinued and merchandise repossessed.
Secretary
Fritz Enterprises – Lexington, GA
April 2004-Nov2007
Made deposits
Called customers to assure them of the customer care that this company made.
Answered multiply lines
Called customers to verify their appointments.
Languages
Spanish(native) English (fluent)
Contact this candidate