Customer Service Front Desk

CECILIA ESTRADA

Date of birth: ** June ****

Contact

Tel : 706-***-****

e-mail :

*******.*********@*****.***

Address

*** ********* ****** ** *******, GA 30627

Profile

Objective Customer Service Expert MS Office Word, Power Point and Excel Adept

Written/Verbal Communicator. Bilingual in English and Spanish

Availability Anytime

Key Skills

Telephone & Front Desk Reception Customer Service Filing Database & Records Management

Complaint Handling Data Entry (70 WPM)

Word Excel PowerPoint Windows Vista/XP

Education

2001-2005

Elbert County

Comprehensive

High school

Work Experience

Front Desk Check-Out Receptionist/ Financial

McRae Family Dental, Athens, GA

coordinator

June 2012- present

Front desk receptionist

Check insurances

Take Payments from customers when they check out;

Make appointments for patients

Financial coordinator

Knowledgeable in Dentrix G5

Downloading X-rays

Understanding EOBs

Georgia Army National Guard- Marietta, Ga and

Iraq Logistics

Jul 2005- present

Maintained over eleven million dollars’ worth of parts for a Medevac Unit while deployed to Iraq

Maintained perpetual supply inventory and listed items needed to replace stock over 5,000 items

Extensive working knowledge of the ULLSA parts procurement system. Fed Log and LIW data base and

information systems.

Able to conduct extensive and exhaustive searches for require information to reconstruct records for

complex supply transactions.

Collections

Kimbrells Furniture –Elberton, GA

June 2010- Nov 2010

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and

resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.

Calmed upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent

the loss of key accounts.

Located customers to collect installments, overdue accounts, damage claims and no payable checks.

Visited and phones customers and attempted to persuade customers to pay amount due or arranged for

payment at later date.

Had service discontinued and merchandise repossessed.

Secretary

Fritz Enterprises – Lexington, GA

April 2004-Nov2007

Made deposits

Called customers to assure them of the customer care that this company made.

Answered multiply lines

Called customers to verify their appointments.

Languages

Spanish(native) English (fluent)

Contact this candidate