Sales Representative Quality Control

Navell K. Martin

**** ****** **** *****, ********* 805, Rochester Hills, Michigan 48309

Mobile: 248-***-**** . E-mail: **********@***.***

SUMMARY

Human Resources and Management Professional with more than five years human

relations and management experience. Areas of expertise include conducting

interviews, facilitating training sessions, performing payroll functions

and resolving customer concerns. Proven ability to interact with the

public, communicate effectively with internal customers and ensure an

excellent guest service experience. Successfully works in team

environments and is excellent with problem solving, organization and

conflict resolution. Encompasses a great work ethic and is personable.

Possess the ability to assert technical skills to perform various

administrative tasks.

EXPERIENCE

Career Education Corporation, Admissions Representative, Troy, MI 2006 to

2013

Perot Systems/Volkswagon of America, Warranty Claims Specialist, Rochester

Hills, MI 2001 to 2006

Broder Brothers, Inside Sales Representative, Plymouth, MI 1999 to 2001

Dominion Family Services, Counselor, Southfield, MI 2003 to 2004

. Interviewed and successfully enrolled more than 400 students.

. Effectively communicated programs, fee schedules, plans and policies.

. Consistently managed and exceeded metrics established by management.

. Facilitated weekly training sessions that entailed policy and procedure

updates.

. Consistently worked with customers to resolve concerns.

. Led a reimbursement team for the WG class action settlement with

Volkswagen of America.

. Conducted new hire interviews.

. Performed payroll functions for a team of 12 employees

. Provided written and verbal warnings to employees regarding

performance.

. Established new accounts for customers.

. Effectively managed a sales team of fifteen employees.

. Successfully managed performance metrics and monitored quality control

for production.

EDUCATION

Master's Degree, Human Resource Management

Marygrove College

Detroit, MI 2002

Bachelor's Degree, Business Administration

University of Detroit Mercy

Detroit, MI 1996

TALENTS & ABILITIES

. Personable. Possess a pleasant demeanor and professional attitude.

. Team Player. Successfully works in groups of two or more in work

environments to accomplish goals.

. Ability to learn. Continue to review policies and procedures as well

as additional literature to increase knowledge and skill sets.

. Technical. Extensive experience using Microsoft Word, Excel,

PowerPoint, Outlook, Peoplesoft and various Internet search engines.

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