Network Administrator, PC Technician, Help Desk Level I-III

Robert C. Haney **** Oak Park aVenue

berwyn, illinois 60402

******.*****@*****.***

Home 630-***-****

cell 630-***-****

EXPERIENCE SKILLS:

Network Administrator / Senior Technician Systems:

1/2013 - Present Windows

Microtrain, Lombard, Illinois Server 00,

03, 07 and

Brought into the IT department part time to assist the Network 10, Windows

Administrator in setting up a bulletproof disaster recovery plan for 9x, 00, XP,

the current architecture and systems. Migrated and brought current all Vista and 7,

documentation company wide. Installed a SAN solution. Deployed, 8, Citrix,

setup and managed new network architecture and systems at 2 of the Unix, DOS,

locations in Chicago Height and downtown Chicago. Involved in research, SQL, Exchange

pricing, and purchasing of new Hardware and Software solutions Server, IIS

implemented companywide. Maintained all cellular equipment and costs Server

for the company. Handled Level I-III troubleshooting in a mission Sybase, BES,

critical environment for the Employees, Instructors, and Students at VM Ware,

various locations in the Chicagoland region. Attended classes for CCNA Solaris,

& ITIL Certification. Linux, iOS,

Android,

PC Help Desk I-III

5/2012 - 12/2012 Hardware:

Robert Half Technology / Catamaran RX, Warrenville, Illinois Cisco

Routers,

Hired and placed into the IT call center to provide support on behalf WIFI, Hubs,

of Catamaran RX to handle break-fix tickets for all employees. Handled Switches,

all levels of troubleshooting and escalation of break/fix issues to SAN, NAS,

various departments. Handled various rollouts and upgrades to branches Phones,

and offices throughout the country. Printers,

Desktops,

PC Help Desk I-III Laptops,

8/2011 - 4/2012 Servers,

Synergy Services Inc. / T-Systems North America, Oak Brook, Illinois Palms,

Blackberry,

Hired and placed into the IT call center to provide support on behalf Android,

of T-System North America to handle break-fix tickets for all clients iPhone,

in a 24/7 environment. Handled all levels of troubleshooting and Telephony, AV

escalation of break/fix issues to various departments and companies Equipment,

that the company serviced. PDA,

VOIP

PC Help Desk I-III

5/2011 - 8/2011 Networking:

Native Staffing / Atos NA / McDonald's Corporate, Oak Brook, Illinois LAN, WAN,

DNS, WINS,

Hired and placed into the IT of McDonald's corporate IT department on VLAN, DHCP,

behalf of Atos NA to handle break-fix tickets for the McDonald's HOSTS,

corporate campus. Handled all aspects of troubleshooting and deploying TCP/IP,

various desktop and laptop issues at all levels of the company. IPX-SPX,

Cisco, VPN,

Network Administrator / PC Technician FTP, WEP, WAP

1996 - 2011

Performance Electric / Campanile Construction, Berwyn, Illinois

Certification

Over the course of the last 15 years as a part time consultant I have s:

upgraded their office from Win 3.xx to a Windows 7 / Server 2007 Microsoft

Environment. Networked and maintain their office PC's on a full duplex Certified

Ethernet environment. Build and install PC's for the remote card Professional

access systems, CCTV and UPS monitoring systems installed by this

company. A+ Certified

HP Star

Network Administrator Certified

2008 - 2009

Wells Gardner Electronics Corporation, McCook, Illinois Compaq ASE

Hired into the IT department to replace the retiring Network Microsoft

Administrator / CIO. Performed a companywide migration to Windows 2000 Certified

to Windows XP. Upgraded and Maintained the Exchange Server and IIS Systems

Server in compliance with Saxby-Chambliss laws. Upgraded and Engineer

Maintained the BES server. Installed a NAS solution. Setup and

deployed new WAN architecture to the ISP at all locations to shave 30%

off the monthly costs to the company. Maintained all cellular

equipment and costs for the company. Maintained and Upgraded the VOIP

system for the company. Setup redundant servers for disaster planning.

Installed and Maintained RAS server for legacy software.

Network Administrator

2007 - 2008

Nuclear Security Services Corporation, Willowbrook, Illinois

Hired into the IT department for developing and implementing standards

and protocols for upgrading and migrating the network. Upgraded and

standardized all the desktops to a Windows XP desktop on a Windows 2003

Server Network. Implemented WAN and VPN access to the company.

Implemented a Cisco VOIP system for the company. Implemented and

installed Exchange 2003 for company email. Setup and installed various

servers 2003 servers for use at Nuclear / Government facilities for the

companies security systems. Migrated network to 1GB infrastructure.

Network Administrator / Senior Technical Manager / Service Technician

2000-2007

ADT Security Services, Oak Brook, Illinois

Hired into the IT department for the Criminal Justice division of ADT.

Maintained and established a 99.99% uptime LAN/WAN network that were

monitoring over 20,000 offenders under house arrest in the US.

Configuration, Installation and maintenance of all the equipment at the

Oak Brook facility using Cisco Technology and over 200

Compaq/HP/Sun/custom servers. Traveled extensively installing LAN,

hardware, and training at all levels of government in the use of the

software to monitor people under various forms of house arrest.

Installed, upgraded and maintained and established the connection of

over 100 government offices throughout the US to our centralized

servers. Beta tested and worked on several company developed

hardware/software solutions in house and with our developers in Israel.

Oversaw the upgrade/migration of the entire network and software

several times. Maintained databases/hardware of 911 centers throughout

the Metro area.

Network Administrator / Senior PC Technician 1999-2000

NTC Electronics, Alsip, Illinois

Hired into a new IS Department to assist in the integration of network

computing into Security Access systems. Appointed to in house Network

Administrator of a NT 4.0/SCO-Unix environment to oversee and implement

a complete network migration of 60 desktops. Upgraded and mapped

network connectivity to a full duplex 100 mps. Upgraded network and

migrated every desktop companywide to NT Workstation 4.0. Maintained 3

Domains. Installed a SMS Server 2.0 and Exchange Server 5.5.

Maintained auditing controls for licenses throughout all company

computers. Upgraded all the existing servers. Supported and maintained

WAN connection for our Indianapolis office. Phone support for in-house

system and security access systems for customers. Was sent on-site to

several locations for Level 3 break-fix repairs. Evaluated and

purchased several key packages for in-house upgrades. Evaluated and

prepared the companies needs for Y2K Readiness. Named one of the

employees of the month in October 1999.

Senior PC Technician

1998 - 1999

Reid Psychological Systems, Chicago, Illinois

Hired to streamline the IS department for efficiency and accuracy.

Worked on Telephony Systems (Executone), VOX based systems, NT

Server/Workstation and Lotus Domino Server. Project Leader and

supervisor of four Technicians in connecting the company (150 PC

workstations) to the Internet via T1/TCP-IP. Implemented, designed and

maintained 3 RAS Servers for remote connections to satellite offices

nationwide. In addition, wrote and edited several manuals for in house

developed software and commercial software. Helped troubleshoot

in-house developed software. Maintained numerous SQL and Oracle

databases.

PC Technician

1997 - 1998

TEKsystems, Oak Brook, Illinois

Hired as a consultant to perform several rollouts including NT

Workstation/Server, Windows 95, Windows 3.xx, and 0S2. Approved to

work in IBM AAP centers. Configured, upgraded and maintained

workstations, laptops and servers. Worked at several companies as a

technician configuring and troubleshooting almost every brand of PC.

Worked independently on-site and in the field troubleshooting,

upgrading and repairing defective PC's.

PC Technician / Help Desk

1995 - 1997

Vine Computer Industries, Cicero, Illinois

Hired to run the help desk for Windows 95 Dial-Up networking for their

ISP division. Branched out into PC repair and setup for the company,

on-site and in the field. Beta tested and assisted in the development

of an internationally recognized anti-virus.

EDUCATION

Food Service, 1 Year Certificate

1985 - 1986

Morton College, Cicero, IL

CCNA, MCITP

2012 - 2012

Microtrain, Downers Grove, IL

References

Personal and Professional references furnished upon request.

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