Customer Service Representative
Resume:
NICOLE P. ROMO
Address: BLK ** LOT ** Falcon Street Camella Woodhills
San Pedro Laguna 4023
Philippines
Mobile No: +639*********
E-mail address: ***********@*****.***
Objective:
Intend to build a career at leading corporate of high-tech environment with committed & dedicated people, which will
help me explore myself and realized my potentials. I am willing to work as a key player in a challenging & creative
environment.
Technical Summary
• Proficiency in a number of Microsoft technologies, including File, Print, DNS, Application
• Experience in supporting high availability, mission critical infrastructure.
• Hands-on experience in installation, configuration, troubleshooting and preventive maintenance. Internet
installation and TCP/IP configuration, DSL and Wireless (Wi-Fi) configuration.
Work Experiences
INFOCOM Technologies Inc.
Customer Service Representative May 2012 - December 2012
- Supporting customer Inquiry, Job Request and Repair Concerns.
Responsibilities:
- Ensures quality of work to the satisfaction of customers (internal and external).
- Handle customer and clients enquires on technical related issues calmly within a stipulated time frame.
- Ensure customers are always updated on the status of actions currently being put in place to achieve
high level of satisfaction
REVLINK Network and Internet Solutions
Field Engineer February 2011 –September 2011
Provides technical input, solutions, and recommendations to deal pursuit.Monitors service delivery compliance to
budget, quality standards, and customers and/or internal businesses/end user requirements
Operations and Support
• Managing, troubleshooting and supporting
• Repair and recover of Operating system and data files from hardware or software failures.
Maintenance
• Configure CPU, memory, and disk partitions as required.
Customer Service
• Document customer concerns and issues and communicate them to Site Engagement Managers.
• Identifying and documenting issues and risks of service delivery processes where service delivery fails to
meet the requirements of the end user/customer. Hand off to Site Engagement Managers.
Responsibilities
- Plan, coordinate, and support business processes, systems, and users by applying knowledge of
information technology (IT) disciplines.
- Work independently or as part of project team.
- Test, document, and support enhancements to business solutions.
- Understand and apply formal development techniques
- Coordinate, implement and install business solutions of moderate complexity.
- Maintains proper communication between the production machines and the cell controller’s computers.
- Performs administrative functions such as validation of data, updating of any additional
programs/devices, documentation and other similar administrative functions.
- Performs technical function such as supervision of the installation of computers, cable and necessary
peripherals.
- Handle customer and clients enquires on technical related issues calmly within a stipulated time frame.
- Ensure customers are always updated on the status of actions currently being put in place to achieve
high level of satisfaction
- Regularly checks PC for any non-work related software.
- Coordinate with the vendors and suppliers on equipment repairs.
- Accomplishes all maintenance related documentation such as repair log, system trouble report, PC
spare parts inventory and software inventory.
- Ensures quality of work to the satisfaction of customers (internal and external).
- Complies with the proper operating procedures of safety and health standards/regulations.
- Performs other functions as may be assigned from time to time by superior.
- Support Environmental Management System with respect to their job.
- Implements Environmental Management System with respect to their job
• Ensures that computer of users are in good working condition at all times so as not to cause delay in
operation.
Educational Background
Tertiary: San Pedro College of Business Administration
B.B in Business Administration major in
Human Resource Development (currently)
June 2009 - Present
Secondary: United Montessorean School
June 2008 – 2009
Elementary: Infant Jesus Montessori Center
June 1999 - 2005
Training Attended:
AMA Computer Learning Center
Finishing Course for Call Center Agents
April 16, 2012 – May 2, 2012
Personal Data
I am the only daughter of Mr. Nicareto Presto and Mrs. JulietaRomo. I’m 19 years old.
I was born on June 7, 1993 in Malaybalay, Bukidnon.
Character References
EdilbertoVipinosa Custom Representative
MMG Group
Harold Gracia Sr. Windows Server Administrator (TIER3)
TELUS International Philippines
JoericDelarmente Supervisor
Infocom Technologies Inc.
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