Customer Service Manager

Ebony L. Allen

**** ******** **. **********, **, 40220

Phone: 502-***-****

Email: *********@*****.***

EDUCATION

Bachelor of Science in Human Resource Leadership (Sullivan University)

January 2010 - April 2012

Associates of Science in Health Care Administration (Brown Mackie College)

January 2007 - June 2009

CORE COMPETENCIES

Organizational Planning and Execution . Take Charge Persona . Visionary

Leadership . Relationship Building . Procedural Planning . Exceptional

Written and Oral Communication . Outstanding Customer Service

PROFESSIONAL EXPERIENCE

RxCrossroads/Omnicare, Louisville, KY November

2012 - Current

Case Manager

> Conduct benefits investigations to obtain information specific to a

patient's medical plan(s).

> Enter collected information in designated system.

> Generate summary of benefits to be used by the patients' doctor to

help make future health decisions.

> Assist with reimbursement of patient therapy.

Jefferson County Public Schools, Louisville, KY

January 2010 - Current

Cheerleading Coach

> Assess skills and assign team positions, inform team of rules and

techniques.

> Organize fundraisers, develop a regular practice schedule to provide

both individual and team development.

> Work with the athletic director in scheduling pep and school spirit

events.

TFB Corp, Louisville, KY

January 2012 - April 2013

Administrative Assistant

> Office manager duties including answering phones, taking messages,

organize paperwork and receipts.

> Maintain accurate daily accounting records such as accounts payable

and receivable.

> Set up appointments and estimates, provide necessary customer service,

Southern Indiana Pediatrics, Jeffersonville, IN

April 2009 - January 2010

Medical Secretary

> Schedule check-up / follow-up appointments for new and existing

patients.

> Triage patients upon arrival.

> Collect new or changed demographic / insurance information.

> Schedule specialists' appointments for patients.

> Answer incoming calls, assess nature of call, direct accordingly.

> Provide medical advice to patients according to doctor notes in chart.

> Phone in prescriptions at doctor request

BMS (Third Party Administrator), Louisville, KY

January 2007 - January 2008

Claims Processor

> Adjudicated and processed over 100 claims per day.

> Sent rejection letters to customers and process enrollments.

> Process monthly renewals for small and large business clients.

BellSouth, Louisville, KY November

2002 - December 2006

Small Business Sales Representative

> Opened new accounts and explained requested services and billing

corrections.

> Instrumental and successful in turning irate customers into satisfied

customers.

> Promoted and sold customer promotions obtaining 100% or more of sales

goal.

> Suggested methods of eliminating operational difficulties pertaining

to communication needs.

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