Human Resources Customer Service
Resume:
Dear Sara Alexander;
My resume reflects a wide range of experience in the Human Resources field. My interests are directly aligned
with my experience. I am a firm believer that human capital is the most valuable asset to any organization. I
have a high value for encouraging a devoted team for the community and all its partners, while looking for
opportunities to enhance skills and refine talent using intrinsic motivation versus costly extrinsic motivation. I
take a realistic approach to Human Resources.
Currently, I am the Director of Human Resources at a promotional product company, solely directing and
administering the Human Resources department. I serve on the leadership team and support a global workforce
of over 70 employees.
Prior to that for 7+ years, I worked at a wholesale distributor, sales and marketing firm in Human Resources.
This company had a subsidiary manufacturing company which I was also heavily engaged in. I was hired as a
Human Resources Assistant and moved into the Human Resources Manager role after a reduction in force in
2008. There were several layoffs during my time at Hallmark and fortunately, I made it through all of them.
The respect I have gained from the Associates and Leadership Team came from my ability to balance the
Associate need with a conscious effort to remember the company’s bottom line. Additionally, my persistence in
caring for all stakeholders while providing excellent internal customer care has afforded me long-lasting, loyal,
relationships. All my references are my direct team leaders in past positions. I recognize that my success is
directly defined by the success of the organization and my internal customers alike.
As you can see from my job history, I am committed to the jobs and organizations I have worked with. I would
welcome the opportunity to visit with you about the open position. You may reach me at 262-***-****. I
look forward to hearing from you.
Respectfully,
Tara Halbur
Tara Halbur
21325 Cologne Road ~ Waukesha, WI 53186, **********@*****.***, 262-***-****
SUMMARY
Highly self-motivated, service oriented business professional with more than ten years of experience in meeting
organizational and internal customer business needs. I am dedicated to building long term relationships between
Associates and the organization. I value loyalty, teamwork, honesty and hard work.
SELECT QUALIFICATIONS
Professional with both corporate, distribution, and manufacturing experience.
• Dedicated to Internal Customer Service • Vendor Negotiation Skills (Health)
• Effective Organizational Skills • Budgeting and Cost Control
• Self-Motivated • Team Leadership and Associate Management
• Trained in upcoming Health Care Reform • Open and Honest Communication
• Highly Computer Literate • Problem Solving
• Process Driven • Understand the Importance of Confidentiality
• Associate Assistance Programs (AAP) • OSHA
• HIPAA • Understand Employment Laws
• Wellness Programs • Training and Development
PROFESSIONAL EXPERIENCE
NATIONAL PREMIUM, INC. Pewaukee, WI 2011 – Present
Director of Human Resources
• Report to President
• Company size, 50-100
o Office Professionals (exempt and non-exempt) in WI, MN, KS, FL, Netherlands, and Hong Kong
• Participate on the Leadership Team, Strategic Planning, Budgeting Process
• Daily communication with all Associates, via phone, e-mail, video conferencing, and travel for face to face
• Continuous learning of new and ever changing employment laws
• Create Job Postings, Coordinate Recruit and Hire process, including interviewing
• Develop retention plans to promote a positive culture and build a productive team
• Process payroll in a timely and accurate manner
• Calculate Commissions Bi-weekly (found several areas of improvement after was given this responsibility)
• Develop and manage an internal website for Associate communication
• Develop, Administer and Communicate annual benefits (fully funded and self funded), policy changes
• Administer new hire orientations and extensive training and development plans
• Coach team leaders with employee relations, new hire reviews, and quarterly Catalytic Coaching sessions for
ongoing growth opportunities for all employees
• Process terminations and reductions in force while ensuring a positive outcome for existing Associates
• Administer COBRA, FLEX and HSA benefits
• Manage Worker Compensation Claims
• Direct a low budget Wellness and Safety Committee
• Coordinate FMLA requests
• Manage the HRIS (PDS) System (implemented a change from ADP to a more affordable, effective system)
• Continually search for process improvements
HALLMARK BUILDING SUPPLIES, INC. Waukesha, WI 2004 – 2011
Human Resources
• Reported to CFO
• Company size, 50-100
Office Professionals (exempt and non-exempt) in WI, MN, MO, KS, CO, AZ, CA and Manufacturing
o
Plant in MN
Daily communication with all Associates, via phone, e-mail, video conferencing, and travel for face to face
•
Continuous learning of new and ever changing employment laws
•
Create Job Postings, Coordinate Recruit and Hire process, including interviewing
•
Develop retention plans to build a productive team
•
Process payroll in a timely and accurate manner
•
Develop and manage an internal website for Associate communication
•
Develop, Administer and Communicate annual benefits (fully funded and self funded), policy changes
•
Administer new hire orientations and extensive training and development plans
•
Assist team leaders with employee relations, performance reviews, new hire reviews
•
Process terminations, reductions in force and work share programs while ensuring a positive outcome for existing
•
Associates
Administer COBRA (including ARRA) and HRA
•
Manage Worker Compensation Claims and Participate in a Safety Committee
•
Coordinate company medical leave requests
•
Selected as the Medical Privacy Officer to ensure HIPAA regulations are followed
•
Develop and administer a low budget wellness program
•
Manage the HRIS (Peopletrak) System
•
LIQUID CONTAINER Racine, WI 1999 – 2004
HR/Administrative Assistant
• Manufacturing (exempt and non-exempt) 10 Plants in the US
• Daily communication with customers to provide service and problem solving.
• Coordinated weekly orders - communicated to operations.
• Back-up for scheduling lines.
• Back-up for payroll and HR duties
EDUCATION
University of Phoenix (Axia College) Phoenix, AR (On-line) 2008
Associate of Arts in Business
University of Phoenix (Axia College) Phoenix, AR (On-line) 2011
Business Administration with an emphasis in HR Management
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