Project Manager Quality Assurance

Nabih Awada

*** * **** ***, ********* BC, V*V *A* – Home: 604-***-**** - *********@*****.***

Profile

A versatile and skilled IT & management professional with excellent hands-on experience in

Implementation and Data Integrity. An assertive manager with outstanding interpersonal,

communications, negotiation and people management skills.

Education

Kwantlen Polytechnic University

Dale Carnegie

Business Leadership Seminar

Landmark

Landmark Forum, Advanced, SELP

Relevant Skills

Office Operations Spreadsheets/Reports Front-Desk Reception

Skills: Management Calendaring Bi-lingual

Personnel ADP Payroll and Scheduling Merchandising & Effective

Store Presentation

Management Database Administration

Other MS Word MS Outlook MS Publisher

Skills: MS Excel MS Access Macintosh OS X

MS PowerPoint MS Project Windows

MySQL Adobe CS5 ERP

Scheduling Teambuilding/Training/Supervision CRM

Experience

HSC Vancouver, BC Project Manager – Database Analyst, Systems

Analyst - October 2013 to Present

Responsible for management of multiple projects and teams; including planning, execution,

reporting, communication with stakeholders, and the management of the resources required to

execute the projects. Worked closely with sales team, operations and other project managers to

complete projects on time and on budget.

Highlights:

Prepared and edited project documentation (Reports, Marketing Scripts, email invitations …etc.)

Input, Cleansing, and organization of project data on Excel spreadsheets and CRM systems

Tracked and identified trends for each project which resulted in greater yield and success

Development and preparation of database and IT infrastructure

Analysing project performance statistic and created process revisions

Developed a database of video tutorials as well as written material for system infrastructure

Conducted front-to-end project development plans with vendors and channel partners

Maintained Business Server and VOIP PBX systems

Handled all IT related tasks; set-up, move, exchange server, and other IT tasks

Point of Contact with all vendors & resellers (SAP, IBM, HP, Fishnet, TechData..etc.)

Project Manager - Data Analyst, Systems

Alpine Building Maintenance Vancouver,

Analyst & Data Migration Specialist, March

BC

2012 to October 2013

Directed and performed all tasks required to successfully execute project end-to-end within

budget and on schedule. Highly organized and has proven abilities to manage teams and skilfully

resolve challenges associated with achieving spectacular results. Additionally, as a PM I have been

responsible to proactively communicate with customers, suppliers and other key project

stakeholders while ensuring profitable conditions and quality control throughout.

Highlights:

Run complex projects/programs from design and development to production.

Define requirements and plan project lifecycle deployment.

Define resources and schedule for project/program implementation.

Populate database system; ensure all data is accurate and up to dates and schedule project

deliverables, goals, and milestones

Direct and oversee project engineering team and manages conflicts within group.

Preform team assessments and evaluation.

Efficiently identify and solve project issues.

Demonstrate leadership to define requirements for project risk.

Develop requests for proposals (RFP) for external services.

Design and maintain technical and project documentation.

Sammy`s Carpet Vancouver, BC Store Manager - August 2009 to January

2012

Handled day to day operations of Vancouver location, handled inventory, scheduling as well as

staff; Responsible for training, developing, motivating and coaching the staff, also responsible for

regular performance reviews. Managed the flow of inventory, payroll & direct customer relations

ensuring high customer service and quality standards were maintained. Hands on manager with big

picture and detail-oriented drive.

Highlights:

Manage total store level operations, including staff hiring, training, evaluations and work

schedules.

Handled budget planning and tracking, accounting and payroll.

Coordinate inventory control, receiving; merchandising and store maintenance.

Directed loss prevention initiatives, successfully reducing shrink.

Worked with ASM to ensure merchandise changes aligned with sales patterns.

Handled sales tracking, reporting and inventory control.

Worked directly with vendors to confirm and verify shipments.

SAP BusinessObjects Vancouver, BC Data Analyst – Data Migration Specialist, CRM

& ERP Specialist - January to June

2009

Handled multifaceted clerical tasks (e.g., data entry, filing and records management) as both a

Data Analyst and Team Lead. Coordinated document assignments and CRM dispersals, maintained

database and worked on all levels of the data migration project. Quickly became a trusted lead

known for “can-do” attitude, flexibility and high-quality work.

Highlights:

Processing product registrations

Updating and maintaining a list of product parts within the CRM & ERP system

Managing and administrating duplicate records within the corporate CRM & ERP system

Ensuring that the standards established for using the CRM & ERP system are adhered to

Proposing remedial changes to the CRM & ERP system and assisting in testing changes

Trained new hires with all facets of the position

Became team lead on a number of different projects and was responsible for shared document

validity and data integrity

Celestica Toronto, ON ICT Engineer - Hardware Test Engineer,

March 2005 to 2007

Preformed hardware & software testing as well as quality assurance activities, including testing of

applications and development of automated testing systems. Assisted with design and

implementation of new quality assurance methods and procedures, also assisted with lab test

setup and configuration. Worked from the ground up on products including PCB (printed circuit

board) initial testing, hardware assembly, testing, product packaging and deployment.

Highlights:

Manage test automation projects based on the customer’s requirements

Propose to customers a test automation solution with our products

Establish good customer relationships with potential and current customers

Establish and optimize the marketing plan

Propose new business strategies to increase sales

Answer customer technical inquiries

Organize different plan of exhibits / expositions / web conferences

Demonstrate our products to potential customers

Develop test cases and test ideas from requirements

Work with the test lead to plan and execute system test activities

Execute and automate tests on a product or component basis

Design and develop testing tools and automated testing systems to facilitate efficient testing

Develop, configure and maintain customer test environments and lab systems

Report on test progress and status, recommending test priorities, assessing quality risks and

raising issues

** Excellent References : Available upon request

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