Customer Service Sales

Helen Baker

**** ****** ****, ***********, ** L*J 2C7

Cell: 416-***-****

***********@*******.**

EXECUTIVE SUMMARY

A results oriented retail professional with over 20 years experience in

store operations, point of sales, customer service, and supply chain

management for a large multi location retailers. Extensive knowledge in

distribution centres, transportation, and retail operations, with the

ability to meet critical business objectives and deadlines.

Successful track record in:

Store Operations Customer Service

Distribution Centres Transportation

Training programs Point of Sales

Coaching / Mentoring Results Oriented

Supply Chain Management Communication

BUSINESS EXPERIENCE

Loblaw Companies Limited

1979 - 2013

Loblaw is the largest food retailer in Canada. Employing 135,000

colleagues in 1,000 retail locations, Loblaw processes 14 million customer

transactions each week.

Supply Chain Management 2006 -

2013

Reported to various management teams and responsible for grocery / frozen

food / haba in replenishment as well as managing high volumes of food to

the companies multiple distribution centres across the country. Achieved

and maintained an unprecedented 98% service level in all the distribution

centres.

. Communications: Provided guidance and direction to distribution centre

supervisors in scheduling transportation loads to ensure on time and

accurate deliveries were met to achieve customer demands.

. Distribution Centre: Ordered / managed high volumes of goods in and out

of multiple distribution centres effectively and efficiently resulting in

achieving the lowest possible cost.

. Transportation: Achieved a 98% service level in the company's

distribution centres by effectively managing the transportation of goods.

. Results Oriented: Recognized by distribution leadership for outstanding

performance and dedication in achieving unprecedented results.

. Customer Service: Accountable for on time delivery of code dated products

on time and with out delay to ensure freshness and highest level of

quality.

Store Operations 1979 - 2006

Reporting to store management and was responsible for various areas of

store operations such as: front end point of sales, supervision of staff,

customer interaction and service, inventory control, employee coaching and

mentoring and effective day to day retail operations.

. Customer Service: Responsible for store operations in Health / Beauty

Products, Children's Clothing, Dairy and Grocery Departments. Highly

respected by providing exceptional customer service and achieving sales

objectives while keeping operating costs below budget.

. Store Operations: Responsible for opening and closing store, cash

management, scheduling of employees shifts, new employee orientation,

customer service, and inventory control.

. Sales: Responsible for ensuring products are displayed and marketed

properly, inventory in place, building / creating store displays

promoting products, and employees are trained and knowledgeable so that

store sales targets are achieved.

. Point of Sales: Ensured that cashier, service clerk, and customer

service desk employees where following all company procedures and

policies to reduce shrinkage and optimize profits.

. Transportation: Oversaw night shift receiver and ensured products where

managed properly entering into the store, controlling inventory, and that

shelves where stocked and managed effectively.

. Health & Safety: Responsible for ensuring all health & safety and food

safety procedures where enforced and co-ordinated weekly Health & Safety

meetings.

. Store Operations: Managed accounts payables / invoicing and bookkeeper

procedures as well as office administrative responsibilities.

Hallmark Card Company

1995 - 2006

Hallmark Card is the largest retailer of gift cards in Canada. The store

had one of the highest grossing sales for that region and employed 6

employees.

Retail Associate 1995 - 2006

Reporting to the supervision, responsible for day-to-day store operations

on a part time bases, including: customer service, inventory control, cash

management, and achieving sales objectives.

. Customer Service: As sales represented provided excellent customer

service to ensure sales objectives were achieved.

. Store Operations: Responsible for opening and closing store, cash

management, scheduling of employees shifts, new employee orientation,

customer service, and inventory control.

. Coaching and mentoring: Worked with fellow associates and developed a

great engaged team atmosphere resulting in a dramatic increased in store

revenues.

TECHNICAL EXPERTICE

. Biceps, JDA, Fit, and Micro soft programs.

EDUCATION AND SELECTED PROFESSIONAL DEVELOPMENT

Supply Chain Management People

Management

Inventory Management

Relationship Building

Health & Safety

Facilitated Employee Orientation

Sales and Promotions

Computer skills

Business Electives: Sheridan College

Woodlands Secondary School

INTERESTS

I enjoy spending time with my family and friends. I also enjoy designing

jewelry and food preparation.

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