Sales Customer Service
Resume:
Mayank Bathla ********@*****.***
PROFILE
. Highly self-motivated, detailed-oriented and well-organized individual
. Independent, self-learner, and easily able to adapt to new work
environment
. Strong research, analytical, and problem solving skills
. Customer relationship building
. High level of energy and self-confidence
. Strong administrative/customer service skills with high attention to
detail, accuracy and results
. Produces results in fast paced environments by adapting and
implementing new strategies
. Excellent attendance, punctuality, organization and interpersonal
skills
. Proficient with Microsoft Office Suite, with advanced computer skills
. Strong presentation skills
. Excellent communication skills, fluent in Hindi, Punjabi and Urdu
EDUCATION
Bachelor of Administrative Studies (Management) 2010-Present
York University, Toronto
EXPERIENCE
Store Manager/Director
2013-Present
Coffee Time Franchise, Toronto, Ontario
. Operational Management of the store
. Ordering stock and supplies
. Financial management and budget planning
. Preparing reports at the end of the week including sales reports,
waste products,
and staff control
. Analyzing and planning sales levels and profitability
. Administering Payroll of employees
. Staff management and training
. Staff shift scheduling
. Ensuring Standards of hygiene
. Ensuring high standards of customer service
. Handle and resolve customer complaints and queries about food quality
and service
. Reporting to Head office and attending regular meetings with area
manager
Store Manager
2012-2013
Wind Mobile, Mississauga, Ontario
. Managed a team of 2-5 sales representatives working at the store
. Responsible for staff scheduling, new product training
. Store operational management
. Exceeding sales targets
Sales Manager
2011-2012
Tim-Tech Depot, Toronto, Ontario
. Managed and trained a team of 15-20 sales representatives on the field
. Explained the products to sales representatives through presentations
and lunch-and-learn sessions
. Assisted the sales team in increasing their sales by providing them
with new sales techniques
. Prepared reports, preliminary paperwork, sales data and presented it
to the directory on a weekly basis
Sales Representative
2009-2011
Tim-Tech Depot, Toronto, Ontario
. Signed up new customers for Residential TV, Internet, and Home-phone
services
. Promoted services and rate-plans through kiosks in residential
apartments, shopping malls and retail stores
. Played a key role in fostering a strong team spirit in the company by
organizing team-building activities
Extra-Curricular Activities
. Executive team member of the South Asian Alliance at York University
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