Engineer Customer Service
Resume:
GEORGE
R.
CAMPOS
********@***.***
Over 10 years experience in help desk and maintaining, repairing printers/copiers
•
Experience in Apple operating systems such as Lion, Mountain Lion and OS X Mavericks
•
Highly experienced in PC (Operating systems Windows XP, 7, 8, server 2010)
•
Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/ Laptops,
•
hardware, software and peripherals
• Fiery certified (efi)
EDUCATION: Electronic Engineering - University of Buenos Aires, Argentina
US Masters Degree Equivalent – 6 year program
EXPERIENCE:
2013 to 2014 EXECUTIVE COLOR SYSTEMS, INC, NY
@ Carters, Atlanta GA
Desktop Support Technician/Copier and Printer Technician
Maintenance/installation/configuration of 42 copiers and printers (Epson, HP, Konica
Minolta), low-middle-high volume. Assisting users with technical support (IT support/
connectivity/desktop applications to PC and iMAC). Using Fiery EFI (electronic for
imaging) spectrometer, calibration, etc.
2011 to 2013 RICOH AMERICAS, Tucker, GA
Product Service Support Specialist (Help Desk)
Technical Support and troubleshooter to field technicians to all issues in English,
Spanish and Portuguese of any multi-function B/W and Color machines for Hardware,
Network and Fiery support, applying proper solutions over the phone or remotely.
Also technology support to user/customers on printing set up and operation of the
equipment. Help desk support on MAC connectivity.
2010/2011 KOPIERNET, Marietta, GA
Master Service Technician-Technical Support
Provide customer and technical support on Minolta, Kyocera and Ricoh products.
Network connectivity.
2006/2010 TGI OFFICE AUTOMATION, Pompano Beach, FL
Field Engineer
Provided customer support and technical service on Lanier, Ricoh B/W and Color
copiers & fax, Toshiba copiers complete product line, Minolta copiers maintenance/
service. Network connectivity.
2003/2006 DOCUTEK IMAGING SOLUTIONS, Boca Raton, FL
Senior Technical Field Engineer
Facilitate customer service on all business products, set-up and troubleshoot network
infrastructure/connectivity, Minolta color copiers, Mita-Kyocera and Savin.
2001/2003 TOSHIBA BUSINESS SOLUTIONS, Deerfield Beach, FL
Electronic Engineer
Execute repair and installation of digital copiers, and other Toshiba product, establish
network systems and servers.
OTHER SKILLS: Proficient in assembly and repair of personal computers, over 25 years experience in
hardware & software; Experienced in network infrastructure and remote support;
Skilled in MS Windows OS, MS Office Suite; A+ Certified instructor, Troubleshooter in
micro electronic circuit boards, delicate hardware and related computer products. Mac,
Oracle.
Fluent Spanish and Portuguese (oration, reading and writing)
CERTIFICATIONS: Completed Ricoh, Minolta, Toshiba & Kyocera Product Line Certifications, (Color &
B/W units), A+ Certification
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