Customer Service Administrative Assistant
Resume:
MARY JEAN INGEBREDTSEN
Atlanta, GA 30328
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CAREER SUMMARY
Receptionist / Administrative Assistant with over 12 years experience in
customer service, scheduling, travel arrangements, generating
correspondence, Internet research and project coordination. Excellent
people skills and coordination with outside agencies. Some public speaking
at various charity functions. Certified Paralegal. Excellent work ethic, a
love of people, very personable and results oriented.
PROFESSIONAL EXPERIENCE
RECEPTIONIST / ADMINISTRATIVE ASSISTANT
. Manage Reception Area and Phones for world wide manufacturing company.
. Administrative Assistant to President, Controller, Operations Manager,
Sales Manager, Purchasing Manager and Human Resource Manager.
. Prepare weekly reports to include all activity provided by 17 branch
retail and manufacturing locations.
. Make all travel arrangements for branch managers and sales persons for
inter company meetings, seminars and workshops.
. Make arrangements for all sales meetings, and seminars, including hotel
reservations, and hospitality.
. Order all office supplies; maintain well stocked and organized supply
room for manufacturing department and corporate offices.
. Assist Purchasing Manager in placing orders for advertising materials,
for all branches and potential new customers.
. Receive all new credit applications, process, check references and
present file to Credit Manager for approval.
. Managed Reception Desk and Phones for 25 Attorneys and Support Personnel.
8 phone line system.
. Prepared daily billing entries for several attorneys and paralegals,
processed medical summaries and requests for document production.
. Managed Reception Desk for 15 Medical Professionals at a Therapeutic
Center. Up to 50 clients in residence at one point in time.
. Performed follow-up and tracking of medical requests including Internet
research.
. Spoke on behalf of treatment center at various charity functions.
CUSTOMER SERVICE
. Two-year All-Star Sales Associate surpassed required sales quotas and
maintained a superior client referral base for major merchandiser.
. Seven years as a Flight Attendant for Eastern Airlines.
. Provided excellent customer service for three law firms.
. Provided excellent customer service for medical facility.
PARALEGAL / LEGAL ASSISTANT
. Obtained ABA approved Paralegal Certificate in March, 2003.
. Communicated with courts, clients, employers and medical records
personnel.
. Responded to Discovery Process including answering Opposing Counsel's
Interrogatories, preparing and serving subpoenas, and maintaining Client
legal files.
. Researched and followed up on facts supporting Defendant's position.
. Performed pre-trial preparation of exhibits for courtroom presentation.
. Prepared daily billing entries for several attorneys and paralegals,
processed medical summaries and requests for document production.
. Prepared numerous indexes, legal documents and correspondence for
attorneys.
WORK HISTORY
Gaslowitz Frankel LLC 2007-2013
Administrative Assistant, Receptionist
Amerimax 2005- 2007
Accounts Receivable, Administrative Assistant & Receptionist
Bovis, Kyle & Burch LLC, Atlanta, GA 2004 - 2005
Worker's Compensation Legal Assistant
Swift, Currie, McGhee & Hiers, LLC, Atlanta, GA 2003 -
2004
Workers' Compensation Litigation Paralegal
Hamilton, Westby, Antonowich, and Anderson, LLC, Atlanta, GA 2000 -
2003
Administrative Assistant, Receptionist
Metro Atlanta Recovery Residences, Inc., Atlanta, GA 1996 -
2000
Administrative Assistant, Receptionist
EDUCATION
Bachelor of Science in Psychology, Georgia State University, 2013, 3.47 GPA
PARALEGAL CERTIFICATE, ABA approved
The National Center for Paralegal Training, March 2003
Associate Degree in Marketing Management, Perimeter College, 2001, 3.0 GPA
AS Degree, Applied Technology Marketing, DeKalb Technical College, 1999,
3.5 GPA
Liberal Arts degree preparation, Univ. of South Alabama, 40 hours, 1989,
3.8 GPA
References Available
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