Customer Service High School
Resume:
KAITLIN REEVES
Flagstaff, AZ 86001
*********@***.***
ED UCAT ION
NORT H E RN AR IZONA U N I V ERS I TY Flagstaff, AZ (August 2010 – M ay 2014)
Bachelors of Science in Exercise Science
Minored in Psychology and Health and Wellness Coaching Cumulative GPA: 3.25
ÖREBRO UNIVERSITET Örebro, Sweden (August 2011 – January 2012)
Study Abroad – Psychology, Non Verbal Communication, Swedish Language
CATALINA FOOTHILLS HIGH SCHOOL Tucson, AZ (August 2006 – May 2010)
WORK EXPER I ENCE
FOREST HIGHLANDS COUNTRY CLUB
Head Swim Instructor 10-15hrs/wk
Oversee all summer lessons (private/ group) and swim camp. Provide excellent customer service for all members
and guests.
SKYLINE BEL AIR SWIM TEAM (May 2006-July 2012)
Head/Assistant Coach
*Promoted at age 18 to head coach 35-40 hrs/week
Supervise and instruct swimmers to provide encouraging environment. Effective communication with swimmers,
parents and other teams. Time management, organization and scheduling skills. Small and large group lessons.
Certified in CPR, AED, First Aid and Water Safety Instructor.
THE LODGE AT VENTANA CANYON (September 2008-July 2012)
Lifeguard, Pool Attendant
Trained to provide excellent hospitality and customer service. Use of interpersonal skills to effectively help guests and
members.
LOHSE FAMILY YMCA (May 2008-August 2008)
Taught both group and private lessons to children ages infant-9 years of age. Basic water safety and minimal stroke
work.
COMMUNITY/VOLUNTEER SERVICE
Northern Arizona University Center for International Education,
Peer Advisor/ Mentor (January 2012-May 2014)
Utilize experiences abroad to help further prospective students engage in the international education process. Instill
confidence in decisions. Help guide choices to study abroad. Manage student concerns.
Health Outreach Educational Instructor For The University of Arizona
Educational Instructor Volunteer (May 2010-Present)
Assisted program coordinators with nutrition and physical education to low income schools in Southern Arizona.
Engage students in a variety of activities to help promote healthy behaviors and lifestyles.
Pi Beta Phi Fraternity for Women (August, 2010-May 2014)
Active Member,
Positions held: Chapter Historian, Policy and Standards Board, Recreation Coordinator
Document full year of chapter’s scholastic, personal and academic achievements. Work to guide and
mentor active members to keep in align with chapter standards and guidelines. Worked with executive members to
coordinate all recreational, intramural and philanthropic activities in the NAU Greek
system.
Northern Arizona University Edge Leadership Experience (Fall 2010)
Nominated member and advisor
Leadership workshop for promising students. Engaged with other members and department advisors to
enhance collegiate experience
International Student Group Leader (Swedish Fadder) – Örebro Universitet (Fall 2011)
Designed physically interactive team-building activities, booked group traveling arrangements, and bookkeeper of
group passports, tickets, and monies of 15 students.
Catalina Foothills High School Training Program (Fall 2006-Spring 2010)
Student Trainer
Engage in an active environment assisting Head Athletic Trainer, Nancy Simmons in a variety of tasks. Exposure to
basic pain management programs, physical therapy and assistive devices.
Observational Hours and Proactive Physical Therapy (Intermitted 2006-2012)
Become familiar with the clinical setting in which physical therapost interact with patients. Interact with patients and
help with basic rehabilitation program.
AWARDS ANS HONORS
Awarded with Northern Arizona University Dean’s Scholarship for academic merit 2010-2014
Membership of Scholarship Fraternity, Order of Omega- 2013-2014
Deans List 2011
Awarded the “Go Scholarship” for education abroad by Northern Arizona Center For International Education
SKILLS
2
Friendly optimistic personality
Highly motivated and goal oriented
Ability to effectively communicate with clients, customers, team members and managers
Engage other team members to strive towards company and individual goals
Effective listening skills to understand individual’s motives and needs
Adaptive and knowledge seeking
Computer literate (Excel, Word, Powerpoint)
REFERENCES
Lisa Walls Supervisor at the Lodge at Ventana Canyon
Tori Gutt Co-Head Coach at Skyline Bel Air Swim Team
3
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