Customer Service Sales

*** ****** *** *****

Georgetown, IN *****

Cellular 217-***-****

***********@*****.***

Vallery R. Charlesworth

Profile

Hard-working self-starter and quick learner. Versatile skill set with experience in human resources,

marketing, facilities management, customer service, written and oral communication, compliance

research, law and regulation interpretation, business writing and budget analysis.

Accomplishments

• Conducted a strategic analysis of company spend on office and janitorial supplies resulting in a

18.7% yearly savings in both categories.

• Participated in annual AOP process which required drafting, analyzing and proposing a

comprehensive budget to senior leadership staff.

• Along with the Director of Compliance, pioneered the first company compliance newsletter

published to over 3500 customers across the nation.

• Crafted and maintained a cohesive data base of language used company-wide to respond to

requests for proposals

• Developed, with business partners, a comprehensive business plan to obtain funding for initial

setup of business

Experience

H. D. Smith Wholesale Drug Company

Human Resources/ Facilities and Administration Supervisor, May 2012 – Present

• Assist with all aspects of division recruitment and selection process. Coordinate new hire

orientation, collect documents, and work with Corporate HR/payroll to ensure new hire has

access to systems. Schedule associates for drug screens, background checks, and training.

• Assist Division managers with HR systems to ensure appropriate information is entered. Assist

managers and associates in reporting/documenting personnel and workplace issues. Work

closely with corporate HR/payroll to resolve system, personnel, and workplace issues.

• Perform benefits administration to include claims resolution, change reporting, approving invoices

for payment, and communicating benefit information to employees.

• Maintain compliance with federal and state regulations concerning employment.

• Handles employee relations counseling, outplacement counseling, and exit interviewing.

• Develop, organize, conduct and evaluate training programs.

• Draft and present formal proposals to Executive Leadership Team in order to expand office space

and acquire additional office equipment.

• Maintain records of facility accidents and report those to the insurance agency. Work with

Division managers to ensure all warehouses are compliant.

• Maintain accurate records and ongoing assessment of electrical, air conditioning, plumbing, and

other essential facilities and equipment.

• Negotiate contracts with service providers for corporate building to include snow removal, lawn

service, vending, shredding, coffee and others supplies.

• Implement initiatives to streamline service across divisions.

Oversee purchase/lease for all general office equipment, office furniture, and décor for corporate

and divisional buildings.

• Supervise facilities maintenance technicians, corporate receptionists and office coordinators to

include recruitment, ongoing training, and performance evaluations to ensure competent work

output.

• Oversee space planning and allocation in all H. D. Smith buildings to include identification of new

rental space when applicable and coordination with builders and furniture providers for build out

of new space.

• Participate in budget preparation for facilities and administration.

• Represent H. D. Smith as requested with community organizations and events.

H. D. Smith Wholesale Drug Company

Marketing Communications Associate, November 2010 – April 2012

• W orked with internal staff including institutional and retail sales representatives to coordinate

requests for proposal preparation and delivery.

• W orked primarily with the Compliance Department as the creator and researcher for the quarterly

newsletter. Researched laws and regulations and worked with the compliance staff to ensure

accuracy of content.

• Maintained current records of all state licenses including licenses from the DEA and uploaded

those to the company website.

• Created, maintain and distribute the RFP data library to all divisions to ensure accuracy and

consistency.

• Identified and drafted a proposed RFP timetable and contact list to ensure the prompt accurate

delivery of proposals.

• Drafted and proofed copy for marketing materials and various corporate and divisional projects

while ensuring accuracy of print and web material.

• Reviewed proofs to ensure quality and message consistency.

• Assisted with a variety of communications projects to ensure timely completion and delivery.

Projects included, broadcast emails and faxes, internal and external newsletters, Muzak on-hold

messaging.

• W orked with various departments to standardize company forms.

• Assisted with National Sales Meeting and Management Conference coordination by drafting sales

materials and scheduling attendees and speakers.

The Farmers State Bank and Trust Company

Teller Trainer/Customer Service Representative, April 2008 - October 2010

• Trained over 20 full and part time tellers in order to onboard a new system in less than two

weeks.

• Provided customer service in completing transactions efficiently and in a friendly, professional

manner.

• Maintained a current knowledge of new and existing products and services.

• Participated in promotions and sales activities to ensure the bank's growth.

• Addressed customer questions and concerns and referred to appropriate internal resources for

resolution to achieve customer satisfaction.

• Supported daily tasks that maintain optimal integrity of the bank.

• Balanced ATM, processed night drop, verified travelers check stock, processed returned mail,

balanced credit card machine, and monitored lobby rate sheets and brochures.

• Attended training opportunities as presented.

• Identified fraudulent activity to prevent potential losses to the bank.

• Balanced cash drawer and teller transactions within established guidelines.

• Performed cash handling functions in an accurate and secure manner for receiving, receipting

and processing of payments.

RiverCity WorkWear, Sellersburg, IN

Owner, Operator, March 2004 - February 2008

• Supervised all day to day operations of the retail store and marketed the business to all current

and future customers. Controlled inventory and made sole decisions on purchasing new products.

• Contracted with radio and television production agencies to increase customer and brand

awareness.

• Reviewed all external communication including corporate print, marketing materials, and Web

presence.

• Met with all vendor representatives to buy new product and negotiated special terms upon

purchase of products.

• Researched competitor's prices, store layouts and inventory. Adjusted our prices constantly in

order to remain competitive.

• W orked with a web developer to design and create a user-friendly shopping cart for online

customers.

• Designed and set store layout from season to season to highlight new product and clearance

items.

• Controlled all co-op funds earned by the company. Used funds to purchase ad space and

supplies for brochures.

• Oversaw all aspects of building maintenance including law and landscaping and janitorial upkeep.

Sangamon/Menard County Crime Stoppers Board Member, December 2012-Present

Education

B.A., Public Relations & Mass Communications, 2003

Butler University, Indianapolis, IN

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