Manager Customer Service
Resume:
Keri Mullin
Largo,Florida
Qualifications Summary: Detail oriented, self-motivated, polished self-starter offering over 20 years experience specializing in all aspects of office, front office, receptionist, administrative assistant and executive management, marketing, public relations and advertising in a variety of industries combined with volunteer work related experience. Highly successful in implementing campaigns, securing partnerships with organizations and associations, and establishing media relationships with executive directors in a variety of organizations utilizing excellent communication skills and creative media and design for sponsorships, events, fund raisers and trade shows.
Executive Management Excellent customer service Strong computer and analytical skills
Social media networking Excellent time management Forecasting business development
Track sales history Produced press release media Produced/directed video production
Sponsor Liaison Develop presentations Viral/buzz, E, direct mail marketing
Market/lead generation Hiring cast & crew experience
Obtained marketing, advertising & lead generation career opportunities in atmospheres where my expertise and creativity was enhanced utilizing excellent research, management organization, creativity and communication skills in a variety of industries to include media, film, art & entertainment.
Increased revenues for existing and new accounts over a 12 month period to over $250k
Secured sponsorships and trade advertising
Director - The Sports Connection - Live call-in weekly sports show – Director of Year Award; man on the street interviews with local community
Experienced video production, script writing, directing field, on location & in-studio production Created Community Relations Manager position for Boulder International Film Festival
TCI Consultants - Data Entry Temp part time 4/2013 - Present
Tones Spices - HR Assistant Temp 3/2013 - 4/2013
Solar Transport - Temp via Office Team 7/2012 - 3/2013
Data Entry Des Moines, IA
Provide data entry indexing for accounting department. Index all OTR truck drivers delivery logs for billing purposes.
CDMShows/CD Management 12/2009 – Present
Marketing Admin Des Moines, IA
Manage database(s) updates for four consumer tradeshows and events the company produces. Assisted with editorials, mailings, phone calls. Create ideas that tie web, mobile, email, search social and traditional advertising together to provide solutions based on consumer insight and data. Develop relationship with artisan exhibitors for consumer shows for booth space. Basic administrative of phones, mail, copy and fax. Media campaigns, direct marketing, B2B and B2C marketing and sales efforts, created all press releases and articles for all events. Increased revenues for consumer shows first year by 35% via social media networking.
Hubbell Homes – Temp via OfficeTemps 1/2012–4/2012
Marketing Specialist Des Moines, IA
Interface with sales professionals regarding marketing requirements. Gathered necessary information to complete marketing tasks. Determine the appropriate methodology in creating marketing and presentation materials. Design, produce, and distribute offering memorandums, electronic e-teasers and executive summary flyers. Prepare collateral materials for mass mailing distribution. Produce customized property information packages for clients that contain material specifically tailored to each client. Design and creates a wide variety of customized, professional, quality marketing materials that may include maps, advertisements, illustrations, demographic reports, presentation binders, brochures or newsletters for in-house and client presentations using desktop, graphic and mapping software. Enter, update and maintain all property listing information (including signage installation and removal) in three databases (CBRE/HC, Xceligent and LoopNet). Type, format and produce such documents as listing agreements, offer to lease/sell, proposals, presentations, correspondence and standard reports. Edit and proofread all correspondence. Copies and files all documents. Other duties as assigned by Brokers, act as executive admin for up to 25 Brokers.
CelebrityAccess 10/2008 – 10/2009
Director of Marketing Boulder, CO
Manage all marketing and lead generation for B2B live performance entertainment industry. Continue market trends in the live performance and entertainment industry. Create ideas that tie web, mobile, email, search social and traditional advertising together to provide solutions based on consumer insight and data. Create new business model, marketing materials, social media networking, developing marketing collateral for new business initiatives, managing marketing campaigns, developing materials for corporate website and updating backend user website, developing business presentations, coordinating and attending trade show efforts and submissions, viral or buzz marketing, including “pass it on” or “refer a friend” techniques, targeted multi-audience marketing with publicity, press releases to national and local papers, trade journals and blogs. Form strategic partnerships with tradeshows, conferences, expos and associations related to the entertainment industry. Client management on all media trade accounts. Increased company and sales awareness with on line social media.
OnePointBPO 10/2007 – 10/2008
Business Development Associate Boulder, CO
Restaurant Franchise. Manage accounts on a day-to-day basis; Understand the needs of the client & be proactive in finding solutions; Direct and follow up on all assignments, tasks and projects so that the client’s needs are met; Initiate communication between internal staff and clients as necessary. Account Executive for clients. Increased service revenues for existing and new accounts over a 12 month period to over $250k. Maintain full spectrum database for all new and existing clients. Train new franchisees for accounting and payroll solutions enrollment; conduct and set up live meetings/webinars for service marketing; create marketing products. New business research for various industries and markets. Create and provide customer service surveys. Inside sales to current clients for timekeeping solutions products to utilize efficient timekeeping and payroll.
ENLASO (www.translate.com) Contract 2/2007 – 10/2007
PR/Marketing & Admin Associate Boulder, CO
Create and maintain distribution lists for PR/Marketing, assist with press release distribution, assist with sales and marketing weekly reports, assist with all internet research for lead technicians. Conducted administrative duties such as order supplies, maintenance of printers, copiers and fax, reception, travel arrangements, and scheduling. Maintain language content pages for newly created and updated website, search engine optimization (SEO), RSS Feed, keyword research. Create ideas that tie web, mobile, email, search social and traditional advertising together to provide solutions based on consumer insight and data.
Coordinate special events for localization and globalization conferences internally and externally, post and distribute events and coordinate web conferences. Help drive online outreach across various social networking networks, research, identify and track online communities. Keep current on the latest trends in social media and search marketing, specifically search visibility and keyword research. Create content to support online campaigns (both internal and external) including newsletters, articles, blogs and podcasts.
Winston & Associates 2/2006 – 2/2007
Front Office Reception/Admin (Part time) Boulder, CO
Landscape Architect firm provided front office administrative duties to include answering phones, preparing presentations for 3-D architect and urban designers, copy & proof all presentations, plan and prepare large and small scale designs for bids proposals, scheduling meetings, managing calendars, travel, updating presentations in InDesign, Photoshop, Illustrator. Composing correspondence for management.
Flashback Video Productions 2006 - 2007
Sr. Creative Director/Producer 1999 – 2002
Production / Office Manager Boulder, CO
Sr. Creative Director - I was Producer/Sponsor for BIFF 2007 & 2008 Sponsor Logo Reel 11 min; BIFF
Comcast Commercial :30 sec; BIFF Festival Trailer 1 min; BIFF Press Trailer 8 min
Managing video production projects from concept through completion including meeting with internal clients, writing and scripting, scheduling shoots, maintaining budget, obtaining approvals and posting/delivering final product, hiring freelance crew. Acted as office manager and receptionist providing customer service to clients. Create and negotiate production quotes and rates for clients to include in contracting of services; scheduled video shoots, coordination of dates and times and location. Ensure that all videos meet required specifications, assist in creating production contracts for clients/tracking contracts; assisted as internal production team; acted as Executive Assistant to Fascinating Learning Factory (non-profit educational). Provide assistant director, casting and assisted with decorating sets and securing locations and equipment and managing all budgets and finance.
Contract Work Experience
Iowa Music Buzz Publication 2012 – 2014
Creating the awareness of the free publication for musicians, bands, live performance and film. Photographer, reviews, ad sales, social media.
Wild Rose Independent Film Festival 2009 – 2012
Festival Coordinator
Reach out for sponsorships, help with distribution of information such as flyers, press and media via social media networking, word of mouth, inform industry magazines, coordinate volunteer staffing for the festival. Screen films to be selected in the festival.
Iowa Motion Picture Association Member 2009 - 2013
Award Committee
With a team, plan the IMPA Award Event, screen films submitted for award, assist at the event with anything needed.
Iowa Scriptwriter Association (Member) 2009 - 2013
Colorado Film Society/Boulder International Film Festival - Core Staff 2005 - 2011
Production Producer; Community Marketing Manager; Sponsor Liaison
Venue Manager – BIFF 2010 – Boulder Theater & Boulder Public Library
Producer – BIFF 2007 – 2009 Sponsor Logo Reel 11 min; BIFF Comcast Commercial :30 sec;
BIFF Festival Trailer 1 min; BIFF Press Trailer 8 min
Created Community Relations Manager 2006 – Educate Boulder and surrounding communities
on films programmed at the festival. Work with distribution manager to assure all programs are being delivered to organizations within the community. Speak with community and organizations regarding facilitating films within their genre.
Sponsorship Manager 2005 – coordinate with Festival Director to get all sponsors on board.
Provide input on sponsorship packages, provide community with sponsorship benefits.
MoonShadow Productions - Freelance Consultant 2001 - Present
Producer/Director, Production Manager, Marketing Consultant, Photographer, Writer, Event
Coordinator
2012 – D-lux Films - Allied / Nationwide Insurance Commercial
2009 - The Sports Connection - Blogging and marketing
2007 - Camera for pilot shows – Patrica Belanger
2007 & 2008 - VO Director & Coordinator for ENLASO Corp translation Voice Over
Recordings
2006 - North Productions MMA – Continuity/Script Supervisor - Awaken
2006 - Insight Films – Co-Producer/Marketing Consultant – American Assassin
2006 - Dream Maker Films – 1st
2006 - Shambhala Mountain Center – Lifetime Peace Award Given to the Dalai Lama 9.17.06 – 8 HD camera shoot
2004 - Interviews for UFO Watchtower
2002 & 2003 – Mile High City Marathon - “VIP”, Interview w/ MHCM, Race, Award Ceremony
2003 - Produced Award Winning Video - WorkForce Boulder County - “Over 50 Resume Video”
2003 - Boulder CO-OP – Opening documentary
2001 - Event Coordinator/Manager – August Morning Coffee Shop/stills photographer
CATV CHANNEL 54 Community Access TV - Volunteer 1998 - 2003
Producer/Director
Producer/Director - The Sports Connection - Live call-in weekly sports show.
Technical Director – Edison Lighthouse - Video Production CATV
Producer - YWCA’s The Edge Program
Productions assisted: - Vegetarian Kitchen, camera and editor; Emotional Success, camera and audio; over 25 various other studio and location productions.
Knowledge of studio (Trinity) computer and software; studio/control booth, camera, and audio functions.
References:
Kristian Day
Modern American Cinema, LLC
Cell: 720-***-****
***********@*****.***
Jeff Carman
HDnet / AXS TV
**********@*****.***
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