Customer Service Manager

Dannie D. Smith 832-***-****

*****.******@*****.*** Houston TX

77040

OBJECTIVE: To obtain a rewarding position in your company allowing me to

utilize my skills along with career growth.

SKILLS PROFILE:

* Ability to operate QuickBooks Pro 2011 Illustrator 7.0, PageMaker,

Microsoft Word, Vista, and Excel, Photoshop 7.0, Integration 2000,

Drake 2008, 2012 Factory Master Limited(UK based program), E2 shop

system and P500 Pneumatic Marking Machine Pro-Pen

* Knowledge of and experience with corporate mailroom procedures

* Strong accounting, analytical, documentation, research and computer

skills.

* Strong project management and collaboration skills.

* Proficiency on telephone console

* Good customer relation's background

* Time management

* Basic Presentation System Skills (Planning and designing for

presentations)

* Powered Industrial Truck Operator Training

***Typing Speed 70 WPM*** 10-Key 1585

EMPLOYMENT HISTORY:

CMB Custom Fasteners - Office Manager January 2014 - Present

* E2 Shop System

* Clerical (other duties as assigned)

* Multi-line telephone operator

* Customer service

* Prepare finished products and packages for external shipment and

coordinate deliveries and pick-ups (may include US Government Client

pickup/delivery/international)

* QuickBooks (billing entry, invoice creation etc.)

Tex-Thread / X-Cel Superturn - Office Manager March 2012 - January 2014

* E2 Shop System

* Assistant of the GM / Engineering Director / Machine shop supervisor

* Prepare finished products and packages for external shipment and

coordinate deliveries and pick-ups (may include US Government Client

pickup/delivery/international)

* RFQ

* Payroll via ADP

* Bill payments, deposits and processing invoices

* Purchaser/Buyer relevant tooling, supplies and equipment necessary

for production, workshop, and office

* Prepare conference room for meetings and guest (breakfast, lunch

etc.)

* Clerical (other duties as assigned)

Triangle Reproductions - AGC Plan Room Coord. Assist. Aug. 2010 - Apr. 2012

* Assist in the management of a plan room at AGC (Associated General

Contractors) and the online plan room iSqFt.

* Assisting clients in person and over phone

* Researching documents on ISqFt

* Live Imaging Online plan room daily updates

* Maintaining all office equipment

* Prepare mail and packages for external shipment and coordinate

deliveries and pick-ups (may include US Government Client

pickup/delivery)

* Processing customer payments

* Wide Format Production

* Operate wide format, scanning, bindery & finishing, reproduction and

duplication equipment as needed

Instant Tax Service - Income Tax Preparer Manager Dec. 2009 - May 2010

Dec. 2008-May 2009 (non-manager position)

* Income Tax Prepare

* Successfully complete all jobs by time requested.

* Multi-line telephone operator

* Promotions (making, printing, cutting and handing out flyers)

* Clerical (other duties as assigned)

RMI Physician Services - Mail Room Clerk May 2008 - Aug. 2008

* Receive, sort and process mail documents, packages, and supplies.

* Deliver and pick-up mail on scheduled runs

* Accurately filed and delivered mail to all company departments.

* Print and prepare medical claims for mailing.

* Assist the refund department gather information for patient insurance

refunds to be mailed.

* Covered phones for word-processing clerk during clerk's lunch break.

McDonald's - Cashier Oct. 2007 - Feb. 2008

* Cashier

* Customer service

* Balance cash drawer at the end of shift worked

* Stocking and cleaning (other duties as assigned)

* Trained new employees

Bull Dog Construction - Payroll and Timekeeping Clerk May 2002 - Feb. 2003

* Keep accurate account of all employees

* Account for all equipment used at each site

* Ensure all safety equipment is being worn at all times

* Time management

EDUCATION:

* E2 Shop System training Feb. 2014: Course outline on how to get E2

running in your shop by focusing on the key elements of the software

from start to finish.

* Central Texas College 2007: General Studies

* Windhim School District 2005: Business Image Management and Multi-

Media

* Jack Yates Senior High School 2004: High School Diploma/ GED

References available upon request.

Contact this candidate