Customer Service Manager

MARY ALVAREZ

**** ****** ****, *** *******, TX. *8250 • 830-***-**** • ****.********@*****.***

SUMMARY

• HIGHLY SKILLED IN GREETING GUESTS PROFESSIONALLY

• WELL VERSED IN MANAGING MULTIPLE LINE PHONE SYSTEM AND HANDLING MULTIPLE INCOMING CALLS

• IN-DEPTH KNOWLEDGE OF DIRECTING VISITORS TO THE RIGHT PERSON

• COMMITTED TO PROVIDE EXCEPTIONAL CUSTOMER SERVICE TO CLIENTS AND COWORKERS

• EXCELLENT KNOWLEDGE OF ADMINISTRATIVE AND CLERICAL PROCEDURES

• ADEPT AT GIVING ACCURATE AND DETAILED INFORMATION TO VISITORS AND CALLERS

• ABLE TO HANDLE DIFFICULT CLIENTS TACTFULLY

• EXCEPTIONAL KNOWLEDGE OF COMPUTERS AND RELEVANT SOFTWARE APPLICATIONS

• DEMONSTRATED CAPABILITY OF UPDATING APPOINTMENT CALENDARS, SCHEDULES AND MAINTAINING

CONFERENCE ROOMS

• PROVEN RECORD OF PERFORMING CLERICAL DUTIES SUCH AS SCANNING, PHOTOCOPYING AND COLLATING

• THOROUGH UNDERSTANDING OF MONITORING VISITORS’ ACCESS AND ISSUING PASSES

• EXTREMELY CAPABLE OF KEEPING RECEPTION AREA CLEAN AND ORGANIZED

• EXPERT IN ORDERING, RECEIVING AND MAINTAINING OFFICE SUPPLIES

1. WORK EXPERIENCE

Company Name, Hill Country Audiology Service 08/2008 to 01/2014

Position: Office Manager

● As office manager I prepared payroll using Quick-books, was responsible for

submitting payroll, making deposits.

● Accounts Payable- paying office bills timely and accurately.

● Accounts Receivable - Prepared and mailed billing, received and posted payments

to appropriate patient account.

● Scheduled employee holidays, and managed travel and expenses for all office

employees.

● Filed insurance i.e. medicare, medicaid, and all manor of commercial group

insurances.

● Purchased office supplies and office equipment in accordance with company

purchasing policies and budgetary restrictions.

● Maintained a clean, professional and safe working environment.

2.

Company Name, Hill Country Audiology Service 11/2004 to 08/2008

Position: Receptionist

● As HCA receptionist I was responsible for opening and closing clinic daily.

● Answering phones and scheduling appointments.

● Preparing charts for the set appointments of the following day with the necessary

correspondence that is related to the patients medical records.

● Operating office equipment, computer, fax, scanner, mailing equipment and so forth.

● Maintaining patients privacy (HIPAA) at all times.

Company Name, Sid Peterson Memorial Hospital 10/2003 to 10/2004

Position: Ward Clerk

● In this position I was responsible for opening and closing the clinic daily.

● Answering the telephones and scheduling appointments

● Preparing medical records to set appointments for following days

● Filing, preparing all new charts with alphabetical and name labels

● Preparing necessary correspondence that was related to medical records of patients

including sending results to outside physicians, requesting copies of medical records

● Facilitated schedules between Nurse and Dietitian

3. EDUCATION

Tivy High School 1974

● Acquired GED in 1981

Schreiner College

● Base course in Secretarial Science

Therapeutic Body Concepts School of Massage

● Licensed Massage Therapist

4. COMPUTER SKILLS

Programming:

Quick books

Sycle

MS Word Perfect

Scanning

Fax

Multiple phone line

5. LANGUAGES

English: Native language

6. ACTIVITIES AND INTERESTS

National Association of Professional Women

Notre Dame Catholic Church Adult Formation

Reading

Gardening

Traveling

Cooking

Time spent with my family

7. REFERENCES

Reg Holland AuD VA Medical, San Antonio TX. 210-***-****

Diane Albrecht St Peters Upon the Water, Kerrville Tx 830-***-****

Jimmy Durst Kerr County Abstract & Title Co., Kerrville TX 830-***-****

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