Customer Service Sales
Resume:
Devon Brown
Houston, Texas 77042
********@*****.***
To obtain a challenging position in a business field in which I can utilize
my acquired knowledge and expertise in
management, executive sales, business-to-business development, and market
analysis.
education
University of Northern Iowa
? Bachelors Degree in General Studies, Minor in Marketing
MAY 14, 2005
work experience
Cardinal Health "Warehouse Operations Supervisor"
OCT. 2013 - PRESENT
. Demonstrated ability to think strategically and engage in continuous
process improvement of the warehouse.
. Establishing or adjusting work procedures to meet warehouse demands as
dictated by production schedules and work flow
. Hired and trained personnel to perform warehouse functions and reduced
annual operating expenses.
. Supervise and assist in daily warehouse and shipping areas including:
Filling and shipping customer orders, satisfying internal shipping
requirements (technical service, vendors, etc.), ensuring accuracy of
shipments and supporting documentation, receiving incoming material
and routing to appropriate area or personnel, filling work orders from
production, packaging assemblies and receiving into finished goods,
ensuring inventory transactions are accurately logged and overseeing
cycle counts and reconciliation activities.
. Recommending measures to improve quality of service, increasing
efficiency of department and work crew and equipment performance.
1st Source Servall "Branch Manager"
AUG. 2012 - OCT. 2013
. Develop and implement sales and profitability plans according to
account management principles that ensure the development and
maintenance of the account plans.
. Assist Director of Operations in developing branch and organizational
objectives, and also in formulating policies and budgets.
. Provide training, coaching, development and motivation so employees
can perform at the highest level.
. Built relationships with local contacts in order to generate new
business clientele.
Aramark Uniforms "District Manager" NOV. 2011- AUG. 2012
. Oversee 500-700 commercial accounts and is responsible for $2-4
million of annual revenue.
. Promotes net growth and profitability within your assigned district
through managing and coaching Route Sales Representatives to drive
sales and improve customer retention.
. Ensure outstanding customer service by maintaining effective and
beneficial business relationships with customers.
. Be present at external customer meetings with other company functions
necessary to perform duties and aid business development.
Enterprise "Branch Manager Trainee"
JUN. 2008 - MAR. 2009
. Conduct follow-up with various businesses and customers, including
insurance adjusters or agents, dealerships, auto body shops, road-side
assistance and national reservations to obtain appropriate information
regarding the status and availability of rentals and customers
vehicles.
. Obtain knowledge of sales techniques and ability to excel in a
competitive environment, and to meet sales goals and market services
to various industries while assisting to increase the business and our
income.
. Provide a high level of customer service by assisting their rental
needs in person and/or over the phone.
. Continuously build knowledge and skills, pursue training and
development opportunities, and attend required company sponsored
training classes.
Wal-mart "Assistant Manager" (Sam's Club)
APR. 2006 - MAY. 2008
. Managed goals and set priorities necessary to encourage and promote
the production of sales of customer's credit accounts.
. Oversaw all aspects of the customer service operations; managed
merchandise refunds exchanges to ensure all transactions are processed
effectively and efficiently and were in adherence with Company
guidelines and procedures.
. Assists in facility management with community involvement, including
grant execution.
. Analyzed a team of 25 staff members' marketing goals by monitoring and
evaluating their performances and implementing plans to help achieve
objectives. Also responsible for training all Front-end Associates.
References available upon request
Contact this candidate