Customer Service Nurse

Location:

Posted:

March 18, 2014

Kelly L Klei

Email: *****.**********@*****.***

Professional Profile

. Exceptional critical thinking skills

. Dedication and drive as a hard-working individual

. Strong assessment skills, accurately assess conditions and implement

appropriate interventions

. Organized and detailed with the ability to multitask effectively in a

pressured environment

. Proficient in Microsoft Word, Epic, and Meditech systems

. Customer service oriented and committed to excellence

. Self-directed/enthusiastic learner

Experience

The Christ Hospital, Cincinnati, Ohio (January 2009-present)

. Day shift nurse on a 28 bed adult behavioral unit

. Implement total patient care through a multidisciplinary approach

covering 6-8 patients

. Leading groups regarding substance abuse and life skills

. Act as a patient advocate, assess patient status and notify physicians of

any changes

. Insurance approval/authorization

The Deaconess Hospital, Cincinnati, Ohio (March 1999-December 2010)

. Night shift charge nurse of a 28 bed, geriatric behavioral unit

. Supervise two RN/LPN's and two PCA's

. Evaluate staffing requirements, floor assignments, and unit organization

. Intake coordinator and screen patients for admission criteria

Education

University of Cincinnati

College of Nursing and Health, Cincinnati, Ohio

Degree: Bachelor of Science in Nursing, June 1995

References

Available upon request