Manager Customer

Location:

Posted:

March 18, 2014

Cristina Salkey

***** * ********** ** *** **** Houston, TX 77088 917-***-**** ********.******@*****.***

Summary

Extremely focused individual that is looking to secure a position in a company where there is a need for my exceptional

computer skills, abilities and experience in the IT field. Including –computer knowledge, organizational skills, business

intelligence, database program use and customer satisfaction.

Professional Highlights

Created a systematic and reliable computerized customer database

Employment

IT Desktop Support Technician/ Ticketing Manager June 2009-January 2013

Starwood Capital Group, Greenwich, CT

• Provided global technical support to 300+ employees, including workstation setup, maintenance and

administration, responding to customer inquiries and issues whenever needed.

Worked with a variety of teams including Desktop support, Engineering, Programming and third party

vendors. Handled escalations, provided documentation, and implemented new products.

Wiped mobile devices, desktops and laptops for redeploy or disposal whenever needed to ensure that all

confidential information had been properly removed from the system.

Monitored trouble tickets using Manage Engine Service Desk Plus System, assigning and completing

tickets within Service-Level Agreement and following up post-close to ensure high customer

satisfaction.

Installed, configured, and maintained a variety of computer equipment including computers, printers,

laptops and data communications equipment on a daily basis.

Worked with other IT personnel to actively participate in discussions and researched solutions that

improve the efficiency and quality of the company’s operations.

Ordered office supplies and organized them when delivered on a weekly basis.

Hands-on experience in creating user accounts; including user rights, security and groups creation

Processed shipment of technical equipment for employees whenever needed.

Organized logistical responsibilities such as ordering of food, greeting of guests, and Audio/Visual needs

for staff meetings when needed.

Education Experience

Anthem Institute, New York, NY 2009-2011 Graphic Design & Animation

Computer Skills

Proficient In: Microsoft Office Suite, Adobe CS3, 3D Animation, and Web Design

Special Skills and Capabilities

Self-starter with capability to work separately with minimum supervision

Exceptional logic and problem solving skills

Outstanding customer relations and communication skills

Profound ability to follow instructions and finish work assignments in an opportune manner