Engineer Customer Service

JAMES K.GASSIOTT

**** ******* ***** **********, ******* 33761 727-***-**** 727-***-**** *********@********.**.***

FIELD SERVICE ENGINEER/SPECIALIST

AREAS OF EXPERTISE Project Management and Operations

Quality Assurance and Safety Compliance Process and Productivity Improvement

Technology Needs Analysis Value Engineering and Construction

Customer Service and Relations Communications

SUMMARY OF QUALIFICATIONS

Exceptionally detailed, analytical, and highly skilled Field Service Engineer, powered with successful experience in system

implementation, configuration, as well as mechanical and electronic repairs. Proven ability to complete simultaneous large

scale, mission critical projects within time, budget, and quality constraints. Earned comprehensive background in interpreting,

analyzing, and adhering signal flow on blueprints, schematics, and writing diagrams. Equipped with solid communication and

relationship building skills underscored with the aptitude to work well with all personnel and outside contacts to satisfy client

and achieve company goals.

Ability to work on problems of diverse scopes; thoroughly analyze situations that require evaluations of indefinable

factors.

Capability to work independently in completing upgrades, preventive maintenance, and resolutions.

Exemplify skill and expertise in medical equipment to include clinical ultrasound, laboratory, and laser devices.

Competent in processing and creating a full range of products, including medical devices that generate high energy

ionizing radiation.

Adept at performing routine troubleshooting and repairs on the assigned modality; strategic in identifying and resolving

complex problem while working within the production process.

Possess the ability to apply and utilize expertise in analog and digital circuitry, microprocessors, and chemistry.

Proficient in LAN/WAN Systems along with Microsoft Office Applications, including Outlook, PowerPoint, and Excel.

AREAS OF EXPERTISE

Business Management and Project Development

Consistently recognized for notable performance and ranked as number 1 top producer in revenue, contract sales, and

profitability.

Exemplified talent in digital technology, mechanical operations, and computer literacy.

Proactively managed full spectrum of up to 350 territorial units.

Exhibited outstanding performance and earned the following awards: Number 1 in Increased Revenue, Number 1 in

Customer Satisfaction, and Profit and Revenue Awards.

Executed superior technical and managerial skills in servicing diagnostic immunoassay analyzers used in clinical

laboratories as well as the installation and training programs for personnel.

Strictly monitored and carried out data management and patient monitoring systems, including fetal and neonatal

monitors.

Successfully acquired Presidential Circle Award for being one of the top engineers in the United States.

Installation/Configuration, Maintenance, and Troubleshooting

Rendered technical support in installing, troubleshooting, and repairing diagnostic medical laser systems.

Played an integral role in installing, training, and troubleshooting PAC system as well as CR/DR Radiology

equipment.

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Utilized and applied in depth knowledge in computers, servers, DICOM/PACS software, and networking technology

in the radiology field.

Demonstrated exceptional performance in repairing diagnostic imaging instrumentation such as ultrasound and

mammography.

JAMES K.GASSIOTT

3082 Cascade Drive Clearwater, Florida 33761 727-***-**** 727-***-**** *********@********.**.***

Leadership and Supervision

Provided and conducted effectual training, preventive maintenance, and selling maintenance agreements.

Displayed strong command of directing other staff; effectively handled service contracts, billable calls, as well as

posting time and material charges to achieve revenue and margin goals.

Effectively trained and mentored field personnel and collaborated closely with design engineers in an elite MAGNUM

Focus Group.

Broadened knowledge of engineers by facilitating training and executing the overall installations.

WORK HISTORY

Field Service Engineer 2008 2010

OPTOS, INC., Tampa, FL

Field Service Engineer 2007 2008

VIZTEK Tampa, FL

Field Service Specialist 1996 2007

ALOKA Houston, TX /Tampa, FL

Senior Field Service Engineer 1994 1996

BEHRING DIAGNOSTICS INC. Houston, TX

Senior Field Service Engineer 1987 1994

COROMETRICS MEDICAL SYSTEMS Houston, TX

EDUCATION AND CREDENTIALS

SUPERVISOR TRAINING, Certificate of Completion

Houston Community College

ITT Technical Institute, Houston, TX

ASSOCIATE OF SCIENCE IN ELECTRONIC ENGINEERING TECHNOLOGY

Numerous and ongoing classes to maintain current technology, specifically in software and imaging instrumentation

PROFESSIONAL TRAINING

Good Manufacturing Practice

Selling Service Course

Networking Training with DICOM/PACS

AWARDS AND HONORS

President Circle Award

Outstanding Service Support Award (2)

Numerous Awards for Revenue and Profitability Increase

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