Customer Service Quality Assurance

Lavonia Clemons 954-***-****-Cell

*** ********* *****

lavonia_clemons@yah

Lithonia, GA 30338 oo.com

Objective

Seeking a position where I can utilize my knowledge

and experience to the benefit of my employer, and

gives me opportunity for advancement.

Experience 11/11-01/14 Cross Country

Healthcare Boca Raton, FL

Credentialing Specialist/Background Processor

Assist, support and collaborate with the

Recruitment Team and Compliance Operations Team to

achieve 99% document compliance in accordance with

both Cross Country Staffing (CCS) and client

facility requirements.

Actively undertake the contract administration

process to ensure that each contract packet

includes complete and detailed instructions

pertaining to the pre-employment requirements as

outlined by the Hospital Requirements display in

the database.

Ensure accurate background searches are started as

soon as consent forms are received and complete in

a timely and efficient manner.

Examine, validate, approve and process HCP

documents to the imaging storage system.

Communicate with Recruitment Team and Compliance

Coordinator when document fails to meet standards,

identifying the specific reason for failure and

offering follow up action to influence the intended

outcome.

Clearly communicate and collaborate with Recruiter

/ Associate and Compliance / Managed Services

Coordinator through client manager, client concern,

email, phone, voicemail, instant messaging and face

to face contact as frequently and often as possible

to promote real time status updates that ensure HCP

is credentialed and prepared for original start

date.

Maintain and provide accurate grid for review on

schedule and upon request.

Other duties as assigned, including but not limited

to, internal and external quality assurance audits

and coverage for other Credentialing Specialists as

needed upon request.

04/09-11/11 YMCA of Broward County

(CAC) Pompano, FL

Grant Specialist/ Data Entry

Assist in tracking and reconciling expenditures as

well as handling payments and issuing receipts as

necessary.

Assist by providing clerical assistance such as

data entry, typing, and filing.

Generates program rosters and reports as needed

based on data entry or receivables.

Maintain accurate records and file management as

related to grants.

Backup for front desk duties including answering

phones, greeting guest, and answering questions and

concerns regarding services and special events both

over the phone and in person.

06/06-01/08 City of Lauderdale Lakes (PALS)

Lauderdale Lakes, FL

Staff Assistant

Provide administrative support to the department

manager and staff

Interact directly with the public by answering the

telephone and greeting walk-in customers.

Accept activity and registration forms and related

fees for residents

Reconciles cash from register collected for fees

with the Finance Department

Perform a variety of other clerical tasks including

record keeping, scheduling, sorting mail.

Operate a personal computer to type reports,

generate letters, newsletters, brochures and

fliers.

Education 1998-1999 Whiddon Rogers

Education Ctr. Ft.

Lauderdale, FL

General Education Diploma

01/04-08/04 Sheridan Technical Center

Hollywood, FL

Business Supervision and Management program.

Certificate of Completion

Skills Excellent customer service skills, Microsoft Office

Suite (Word, Excel, PowerPoint, Access and

Publisher). General Accounting and principles of

Management.

Contact this candidate