Customer Service Representative

Laura Du Brava

**** ********* ***** ( Clearwater, Florida 33759 203-***-**** (

*********@*******.***

Administrative / Office Support

Accounts Payable ( Accounts Receivable ( Customer Service ( Collections (

Receptionist

Reliable and articulate office professional with extensive experience

performing administrative duties with minimal supervision in a variety of

corporate settings, as both a temporary and permanent employee. Excellent

communication/customer service skills. Companies worked for include: BIC,

Pitney Bowes, CVS, Ann Taylor, Firestone, HIT Promotional Products,

Klockner Medipak, Special Data Processing, AAA, and Tech Data.

Computer Skills

Microsoft Word, Excel, & Access, Sage MAS 90, Accpac Plus, SBT, Peachtree,

Type 40 WPM, 10 Key-8500 KPH

Select Accomplishments

At Pitney Bowes

as Accounts Receivable Representative

Managed the full lifecycle of accounts receivable. Successfully collected

on overdue invoices, calling on hundreds of customers to gain payment

commitments; achieved frequent recognition as a top producer.

At Ann Taylor, Corporate

as Retail Sales Auditor

Audited all sales transaction receipts and credit processing information

for over 300 stores. Tracked and reconciled errors. Provided accounting

manager with detailed reports.

At AAA

As Customer Service Representative

Consistently performed duties in a highpressure environment; aided

customers who had urgent roadside needs due to accidents and breakdowns.

Provided outstanding customer support.

Career History

Customer Service Representative / Pharmacy Technicians

CVS - Connecticut & Florida (2013-Present)

As a reliable team member, provide customers with information on products

via telephone and in-person. Conduct insurance verifications, interfacing

effectively with multiple providers. Communicate with physician offices to

verify critical information. Complete credit card and cash transactions.

Perform comprehensive drug inventory control. Aid Pharmacists in the

fulfillment of high volume prescriptions.

Associate

TravelCenters of America - Connecticut (2011-2013)

Processed payments for national fleet customers and retail consumers.

Ensured that all products were displayed in a manner that encouraged sales

and enhanced the customer experience. Received and reconciled payments by

cash, check, credit card, and automatic debit for fuel purchases. Ensured

that merchandise was replenished in a timely fashion. Resolved customer

service issues as necessary to aid management.

Administrative Temp (Part-time)

Various Agencies - Connecticut (2009-2011)

As a temporary employee, while simultaneously caring for an ill family

member, held a variety of accounting, clerical, and general office

positions that utilized strong administrative and customer service skills.

Consistently performed all duties assigned in a professional manner.

Laura Du Brava - Page 2

203-***-**** ( *********@*******.***

Customer Service Representative - AAA Emergency Roadside Assistance

AAA Motor Club - Connecticut (2007-2009)

Answered incoming calls and conducted data entry of demographic and

personal information in order to expedite emergency roadside assistance for

customers located throughout the State of Connecticut and surrounding

areas. Routed calls to appropriate departments to resolve customer

grievances. Commended by management for excellent phone manner and ability

to work rapidly in urgent situations.

Additional Relevant Experience

Financial & General Office Administration

Randstadt, Kelly Services, Robert Half, Accountemps, Express Personnel -

Connecticut/Florida

Over the course of multiple years, managed billing, credit and cash

reconciliations, general ledger, accounts payable, accounts receivable,

heavy phones, purchasing, inventory, data entry, etc. in large and small

business settings. Obtained valuable skills in all areas of general

business administration.

Customer Accounts Receivable / Collections

Pitney Bowes - Connecticut

Charged with managing accounts receivable and ensuring that customers

obtained accurate billing and and made payment on invoices in a timely

manner. Corrected billing errors and adjusted accounts accordingly.

Provided customer service and interfaced with other A/R representatives to

maintain quality control.

Additional information available upon request.

Education

Associate In Science - AS Degree

Charter Oak State College - Connecticut

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