Medical Assistant Administrative

Delilah Ortiz

**** ****** ****** ** ***********, New Mexico 87121 505-***-****

*******.*******@*****.***

OBJECTIVE: A highly talented and accomplished receptionist and medical assistant with an extensive and experience in a clinical and hospital background.

PROFESSIONAL EXPERIENCE

University of New Mexico Hospital, Albuquerque, New Mexico 2010 to 2013

Certified Medical Assistant,

Consistently praised for efficient handling of administrative duties (e.g., answering multi phone lines, scheduling appointments, maintaining medical records, patient processing, discharging patients which allowed the doctors and nurses to focus on patient care).

Monitored blood sugars, monitored vital signs and entered information into patient’s medical records, setting intravenous poles, and inserted Foley catheters.

Ensured the cleanliness, sanitation and maintenance of all patients, including patients rooms, and equipment.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

SITEL Corporation, Albuquerque, New Mexico 2005 to 2009

Administrative Assistant,

I managed a multi-phone line system with the aid of MS Word and Excel. Sent and received emails, and handled billing processing. Opened and closed customers accounts, entered data and updated general accounting ledgers. I acted as a liaison, in order to ensure that all issues and queries were resolved and answered as efficiently as possible.

EDUCATION

Certificate of Completion, Medical Assistant Program, Brookline College, Albuquerque, New Mexico (2009-2010)

CERTIFICATIONS AND LICENSES

CPR Certified, HIPAA, CLIA and OSHA certified

COMPUTER SKILLS

Windows, Word, Excel, Internet, databases and medical information systems

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