Registered Nurse Customer Service

jelander d. cooper

**** ****** *******, ********, ***** 75070

469-***-**** ( ********.******@*****.***

Qualifications Profile

Highly skilled Registered Nurse (RN) with more than 16 years of experience

in the Health Care industry with expertise in high powered patient care,

quality improvement and leadership management skills seeking challenging

position in a managed care environment

> Exceptional capacity to multi-task, manage numerous operations,

often completing priorities with ease

> Administrative and referral experience including admissions,

discharge planning, assessment, treatment, referral, and education

> Widely recognized as an excellent care provider and patient advocate

> Demonstrated ability to forge, lead, and motivate outstanding

healthcare teams that provide top-quality customer service

> Outstanding interpersonal and communication skills; superior

accuracy in patient history, charting, and other documentation

> Strong IT experience and knowledge related to hardware and software

tools and methods in clinical systems

> Proficient with clinical data management and systems operations

techniques and procedures

> Dedicated, persistent and result-oriented individual

Educational Background

Bachelor of Science in Nursing, BSN (2010)

UNIVERSITY OF TEXAS MEDICAL BRANCH-GALVESTON, TEXAS

Associate Degree in Nursing, ADN (1997)

houston community college- houston, texas

Licensure and Honors

Registered Nurse in state of Texas

Summa Cum Laude (2010)

Bachelor of Arts in Psychology, BA (1991)

LAMAR UNIVERSITY- BEAUMONT, TEXAS

Honors

Certifications and Proficiencies

Certifications: Cerner Fundamentals and Cerner Building and

Maintaining Powerchart

Certified

Proficiencies: NICU; well newborns; Assist with UAC and UVC placement;

Care plan creation and administration; Oversee care of ventilated

premature infants; Patient/family education; Training and in-services;

Care-4 documentation. Proficient in the area Mother/Baby- couplet

care; Provide postpartum and nursery care as well as breast feeding

support for new mothers

Technical Proficiencies: Specializing in Cerner Millennium Build,

design and implementation including Iview, Powerchart,

Powerforms, Tracking Shell, FetaLink & Bridge Breast Milk

Management, Microsoft Office Suite, Visio, GE Centricity and Quality

Center Testing

Professional Experience

Memorial-Hermann Health System Information System Department

9/2011-10/2013

LEAD CLINICAL APPLICATION ANALYST, WOMEN'S SERVICES TEAM

. TRAINED STAFF AND USERS TO WORK WITHIN POWERCHART EMR MOST

SPECIFICALLY POWERCHART MATERNITY AND THE BRIDGE BREAST MILK

MANAGEMENT APPLICATION

. Served as Project Leader for Bridge Breast Milk Management and an

integral team member for PowerChart Maternity project

. Developed, documented, built and revised system design, test

scripts, procedures and quality standards

. Responsible for Cerner build including Iview, PowerForms, Tracking

Shell, PowerChart Maternity Build, Security build, Mpages build,

Bedrock, Result Copy & FetaLink design and support

. Developed new learning strategies and process for new employees,

staff and users system wide

Memorial-Hermann Health System Northwest

7/2003- 9/2011

STAFF NURSE, NEONATAL INTENSIVE CARE, NURSERY, MOTHER/BABY UNITS

. SERVED AS CHARGE NURSE CARING FOR WELL AND CRITICALLY ILL NEWBORNS

WITH ACUTE ILLNESSES

. Promoted health and supported patients and families in coping with

their newborns' illnesses

. Assessed newborns' conditions and needs and selected departmental

referrals when needed

. Facilitated new pilot for mother/baby or couplet care on unit

. Implemented ongoing unit-wide proficiencies and training, improving

overall care of mother and baby

. Maintained a high degree of accuracy to achieve optimal acuity

monitoring

Memorial-Hermann Health System Southwest 7/1998-

7/2003

Staff Nurse, Nursery Unit

. Provided strong contributions as key member of unit quality assurance

program designed to identify and evaluate problems, manage patient

census, and allocate staff assignments

. Assisted lactation nurses with promoting healthy feeding through

breast feeding education and awareness

. Exhibited motivation and dedication by providing the highest quality

of care to each patient

. Repeatedly commended by patients and supervisors for outstanding

quality of care

. Received consistent commendable recommendations on yearly evaluations

from supervisors

. Counseled mothers and parents on newborn nursery nursing care

. Contributed substantially to successful JCAHO accreditation within the

department

Memorial-Hermann Health System Southwest

7/1997-7/1998

Staff Nurse, Medical-Surgical/Oncology Unit

. Provided education to the diabetic and renal patient in preventative

measures to control disease processes and diagnoses

. Managed LVN and PCA staff to create effective team building for

superior patient care

. Dispensed medications and treatments per Doctor's orders

. Chemotherapy Certified

. Educated patients and families regarding pre- and post-operation care

. Improved facility's public image by ensuring exceptional patient

satisfaction

. Kept physicians informed of patient's condition, offering accurate

nursing assessment regarding patients' status

PerryLee Home Health Services

10/1996-4/1997

Home Health Aide

. Maintained records of patient care, condition, progress, and problems

in order to report and discuss observations with a supervisor or case

manager

. Provided patients and families with emotional support and instruction

in areas such as patient care, preparing healthy meals, independent

living, and adaptation to disability or illness

. Shadowed and assisted nurses with nursing care plans for the

improvement of patient care

. Responsible for implementing and supporting patient care

PREVIOUS EMPLOYMENT HISTORY

Houston II District Parole Office

10/1992-12/1996

Senior District Parole Officer II

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