Customer Service Administrative Assistant

E r i ka Valdez

** ****** ******* ** *****

(M) 832-***-**** *************@*****.***

As you can see in my enclosed resume I have five years of experience in customer

service, receptionist and two years in data entry. I have excellent proficiency in

M icrosoft Office, PowerPoint and Microsoft excel. I work well with others, I am

b ilingual in Spanish, honest, friendly, fast learner, and willing to learn. My strengths

a re: p unctual, have a can-do atti tude, detail oriented, efficient and work well under

s tress. My enclosed resume will offer further details about my skills, abilities and

accomplishments.

P lease accept this cover letter. I am very in terested to join your company. If you are

seeking a hard working person that can meet your needs please contact me on my cell

p hone or email. I have mentioned my contact number and email ID in my resume.

T hank you for your time and consideration.

E r i ka Valdez

90 Uvalde Rd, Houston TX 77015

(m) 832-***-**** e ************@*****.***

Administrative / Data Ent ry / Customer Service

Computer Knowledge: MS Office (Word, Motivated individual/ Team player, multi

Excel, Power point, outlook). t ask.

Alphanumeric data entry and 10 keys by Excellent customer service, work

touch. Type 60 WPM. i ndependently in a fast paced

environment.

Handle cash transactions.

Highly organized individual, dedicated

Three years sales experience

p rofessional.

Energetic, outgoing, and do well with

Languages- English, Spanish.

i nstructions.

Positive attitude, detailed oriented.

PROFESSIONAL EXPER I ENCE

Alliance Processors July 2012–

P resent

Administrative Assistant

D uties include answering phones, data entry, customer service, managing office and plant

p rocedures. Handle interoffice t ransactions receive/ t rack incoming and out- going payments.

D ispatch out-going & incoming drivers; manage all purchases from sub- contractors.

Coordinate the movements of t rucks in and out of locations. Maintain knowledge of the

changing market conditions in order to stay competitive and keep a customer base. Handle

i ncoming requests from customer/clients. Address any client concerns immediately and resolve

issues effectively.

Ai United I nsurance/ Amco A ugust 2010–

F ebruary 2012

Sales / CSR / Insurance Agent

Responsible for money t ransactions, answering phones, handling customer t ransactions,

responsible to keep work up to date within a specific time frame, take and relay messages.

H ighway 3 Storage/ Impound for the City of Houston February 2008–

A ugust 2010

CSR / Certified for TDLR

Duties include answering phones, customer service, and handled large amount of money,

t raining of new staff, conduct multiple works (computer, scanner, fax, email, post mailing all

t ypes, phone calls, taking notes.)

Chuck E Cheese October 2007- February 2008

Cashier / CSR

Responsible for money t ransactions, customer service, organized charged slips, balanced

d rawers as well as petty cash, attend to and help with private parties to assure the best

satisfaction, attend to any problems with customers and/ or staff.

Obtain Old County Mutual License Obtain H igh school diploma Certified for

T DLR

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