Customer Service Quality Assurance

Darrell D. Dempsey

Phone: 773-***-**** *** W.

Division #811

E-mail: **************@*****.***

Chicago, IL 60610

OBJECTIVE

To find a local transportation company with great opportunities and a

rewarding career.

EXPERIENCE

Roehl Transportation, Gary, IN.

June 2009 - Present

Truck Driver/ Steel hauler/ Local

. Picked up and delivered freight on flatbed and van trailers

. Called shippers and consignees to ensure timely and efficient

customer service

. Accurate and legal logging to federal D.O.T. standards

. Proper use of securement devices for all types of cargo

. Performed thorough pre-trip and post-trip inspections

. Interpreted maps, directions, and special instructions, for safe

and legal routing

AT&T, Chicago, IL. September

2007-October 2008

Cable Splicing Technician

. Spliced multiple telephone cables together to ensure continuous

telecommunications service

. Analyzed and interpreted wiring diagrams, prints, and schematics

. Used electronic hand-held measuring devices to help correct

trouble on telephone lines

. Memorized complex, color-coded wiring system to ensure accurate

wiring connections

. Prepared telephone interface for future fiber optic services

. Replaced existing aerial and ground terminals for all land line

phone services

Able Electric, Skokie, IL.

February 2001 - September 2007

Electrician

. Installed new services, panels, and meter banks

. Changed out existing electrical to upgrade home or business for

more electrical capacity

. Analyzed and interpreted blue prints and electrical drawings

. Wired up appliances, machinery, and various other equipment

. Dug trenches and installed underground electric when needed

. Troubleshoot electrical shorts and surges

. Work performed according to National Electrical Code

Jetstar Couriers, Dallas, TX.

September 1999 - February 2001

Independent Contractor

. Analyzed delivery trends for time-sensitive correspondence

. Maintained self-employed delivery operation

. Responsible for freight operations for national accounts

. Developed and maintained business relationships with clients

. Communicated with dispatchers and customers to ensure on time

deliveries

. Interpreted maps, directions, special instructions, etc.

W.W. Grainger, Various positions,

April 1993 - August 1999

Purchasing Agent, (Integrated Supply Operations), Ft. Worth, TX.

December 1997 - August 1999

. Responsible for integrating purchasing system to help streamline

clients operations

. Analyzed product cost and trend, freight disposition, and

pricing analysis

. Prepared and analyzed quality assurance reports to help reduce

operation costs

. Implemented a sourcing program to develop a diversified product

mix

. Made accurate, timely, and practical decisions to resolve issues

and develop solutions

Will Call Coordinator, (Zone Distribution Center), Arlington, TX.

November 1994 - December 1997

. Analyzed buying trends for different clients

. Prepared various quality assurance reports for upper management

. Prepared and analyzed end-of-day operations reports

. Worked as liaison between company and clients

. Oversaw the fulfillment process for clients requests

Customer Service Associate, (Branch #192), Dallas, TX.

April 1993 - November 1994

. Shipped and received products for clients

. Assisted clients with product questions and concerns

. Responsible for maintaining various freight reports

. Assisted sales force - order entry, product and procedure

related issues

. Inventory control team - cycle counting, product accountability,

future forecasting

United Parcel Service, Dallas, TX.

August 1989 - June 1993

Package Sorter

. Memorized all shipping zip codes for US

. In charge of box line belts for continuous flow of parcels

. Named team leader for sorting operation - responsible for 5-

person team

. Responsible for hazardous materials emergencies

COMPUTER SKILLS

. Microsoft Word

. Microsoft Excel

. Microsoft PowerPoint

. Internet Explorer

LICENSES

. CDL A - Tanker/ Doubles-Triples/ Hazmat/ Air Brakes

endorsements

REFERENCES

. Available upon request

Contact this candidate