Medical Customer Service
Resume:
A manda Rosa
Tampa, FL *****
Cell 813-***-****
House 813-***-****
**************@*****.***
QUALIFICATIONS:
Strong interpersonal and customer service skills; self-motivated and
Enthusiastic Ability to work well under pressure and t ime constraints
Proactive in motivating staff, delegation, achievement of results
Commit ted to utilizing skills and knowledge to achieve desired objectives
M icrosoft Word, Excel, and PowerPoint
E Clinical Medical Soft wear
XPM Medical Software
EDUCATION:
Jefferson H igh School Online
Diploma 05/2013
Everest University
Tampa, FL
Medical Assisting, Diploma, 06/2009
RELEVANT COURSES:
Medical Terminology
D iseases of the Human Body
Basic Clinic Procedures (Labs)
Medical Law & Ethics, Diagnostic Procedures
Medical Office Procedures
Anatomy / Physiology I, I I
Medical Finance and Insurance
EKGs
I njections
Vitals
Vein puncture
CERTIFICATION
Phlebotomy/OSHA/HIPPA/CPR/First Aid/ H IV
EXTERNSHIP: (160 Hours)
Julia Bar r iga MD, PA.
Tampa, FL 06/2009
Medical Assistant
Scheduled and monitored appointments
Responsible for the intake of new patients and preliminary work-ups
Prepared and maintained medical records and responsible for taking
Patient’s vital signs
Conducted insurance verifications
Responsible for medical records, bookkeeping, and answering phones
Call backs to check on patients and medication
Implemented current procedural terminology and ICD-9 coding
EXPERIENCE:
USF Physician Group (Family Medicine)
09/30/2013-03/14/2014
All Scripts Medical Soft Wear
Check-In Patient
T riage
Verify Medication
Prior Authorization
Tasking Med Refills
I njections
Blood Drawn
PT/INR
Procedures
EKGS
Ear Lavages
Suture Removal
Wound Care
Snellen Eye Exam
A1C Testing
G lucose Readings
Ur ine Dip Stick
Pregnancy test
Monitoring Patient Flow
Call with Results
Fax
Request Medical Records
Bay Heart Group (Cardiology)
02/14/2013 –09/24/2013
Medical Assistant/Scanner/Chart Finder
Daily Scan
Chart Finding Follow by faxes
Work Up Patients
Vitals
EKG
Monitoring Patient Flow
Phones
Green Way Medical Soft wear/Mojo
Check in patient
Verified Patient Information
Document Center
E prescribe prescriptions
Prior authorization
Tampa Health Center (GYN)
Tampa, FL
12/2009-10/08/2012
Health Center Assistnat11
Responsible for intake of new patients and preliminary work-ups
Patient's labs and vital signs
Scheduled and monitored appointments
Counseling patients, and viewing history
Responsible for Administrative, and answering phones
Prep and Assistant to the Nurse Practitioners
Labs, Recall
Registration
Take payments
Next Gen EPM HER
Collect payment
Answer phone
Ordering medical supplies
Injection
Blood draws
7 Eleven - Tampa, FL
01/2008 08/2008
Sales Associate
\ G reeted customers entering establishments
M aintained clean and orderly checkout areas
Assisted customers with purchases
Responsible for cleaning and stocking product inventory
Established or identified prices of goods, services or admission, and
Tabulated bills using calculators, cash registers, or optical price
Scanners
Received payment by cash, check, credit cards, or automatic debits
Resolved customer complaints and answered any customer questions
U Save - Tampa, FL
05/ 2007 -12/ 2007
Sales Associate
Responsible for stocking products and inventoried shipments
Established or identified prices of goods, services or admission, and
Tabulated bills using
Calculators, cash registers, or optical price scanners
Received payment by cash, check, credit cards, or automatic debits
Maintained clean and orderly checkout areas
Resolved customer complaints and answered any customer questions
Assisted in bagging groceries appropriately so i tems would not get damaged
Contact this candidate