Manager Management

HEATHER D. LESTER

**** **** **** *****, #* ****************@*******.***

Salt Lake City, UT 84120 801-***-****

OBJECTIVE

Seeking an opportunity where I can contribute my extensive skills and experience in conflict resolution, negotiation, project management,

office supervision, research, legal compliance and customer/employment relationships. Preference for a position requiring multi-tasking,

responsibility, conflict resolution, project management and human resource based interaction within a stable office environment.

PROFESSIONAL QUALIFICATIONS

Legal Expertise /Preparation

Specialized in employment disputes, civil litigation; personal injury, medical malpractice, insurance defense, insurance claim

processing, worker’s compensation, claims analysis, criminal law, family law and claim processing through various agencies

Composition of complex motions, orders, complains, answers, supporting memorandums and follow up through moti on practice

guidelines

Processed /prepared briefs, memoranda, orders, motions, client correspondence, documents for recording, coordinate sales,

document organization, filing, customer interaction, reinstatements and payoffs; as well as general communicat ion and

compliance for settlements and demands with extensive calendaring background

Detailed and complex work in all areas of law; including but not limited to: Contract, Criminal, Civil, Bankruptcy, Foreclosure,

Environmental, Corporate, Insurance, Probate, Family, Constitutional, Construction, Property /Real Estate, Transactional and

Trademarks

Specialize in bankruptcy law, specifically bankruptcy litigation, foreclosure and eviction. Bankruptcy experience – includes

Chapters 7, 11, and 13

Extensive experience relating to real estate; conversions, buy -outs, foreclosures, business dissolutions, partnership contracts and

renegotiations, licensing and investigations

WESTLAW, LEXIS/NEXIS, Findlaw.com, Abacus, Bankruptcy Pacer (ECF) experience

Courtroom experience; Federal, Civil, Criminal, Appellant, Probate and Bankruptcy

Conflict Resolution /Project Management

Manage, direct, organize and facilitate a paralegal program consisting of over 75 consistent students and faculty

Effectively maintain a solid and fiscal budget for a paralegal accredited program with multiple adjunct employees

Manage large case load – Over 150 cases on constant basis

Vast experience in completion and setup of settlement demands, configuration of costs, medical summaries, cost analysis,

accounting of settlements, finalized brochures and experience with mediation and arbitration for resolution.

Contract management motivated – ability to flex time and bill accordingly with contingency base requirements

Strong coaching, mentoring and consulting skills utilizing effective listening and active engagement

Alternative Dispute Resolution – Negotiation, Mediation and Arbitration experience combined with mentoring and coaching

specializations

Office Management – Human Resource preference

Scheduled appointments, travel arrangements, reimbursements and management of staff, clerks and administrators

Payroll experience with QuickBooks, Timeslips, Excel for balances, spreadsheets, billable hours and document control systems

Detailed payroll experience for small office in addition to large corporate agencies systems

Integration of new filing system and tracking /tickling system for document retention

Organized thorough employee reprimands and performance evaluations, initiation of recruitment and composing profiles for

applicant screening and job salary range per demographic requirements

Maintain filing system, receptionist skills, scheduled appointments, docketing, client intake and employ complain management

Confidentially motivated, interviewing and termination experience within the state’s specified requirements

Management of collaborate professional culture, integration of new systems and ability to ignite enthusiasm and understanding

Interpersonal and Client Relationship

Exceptional follow up and initial and exit appointments with clients, employees and customers

Direct work relationships on regional, national and international levels

Strong coaching, teambuilding and inner office skills while leading in the management of change

Excellent rapport with clients; personal, friendly, accommodating, helpful and professional

Relevant Skills

Excellent knowledge of computer software and procedures; such as Window s 2010, Microsoft Word, Excel, Access, WordPerfect, Quattro

Pro, Presentations, PowerPoint, Lotus, Amicus Attorney

Detail oriented, ability to multi-task effectively, very organized and meticulous, strong attention to detail and ability to prioritize and

stamina to endure extremely high stress environments

Demonstrated abilities to self direct and work independently to accomplish projects

Excellent grammar and spelling skills

Self driven, motivated, dedicated, positive outlook, enthusiastic, punctual and focused

Typing Skills- 85 wpm

EDUCATION/PROFESSIONAL DEVELOPMENT

Creighton University School of Law, Werner Institute April 2012 – March 2014

Master’s Degree - Negotiation and Conflict Resolution

Columbia College of Missouri August 2009 – October 2011

Bachelor of Arts – Psychology /Sociology

Columbia College of Missouri August 2003 – October 2005

Bachelor of Arts – Criminal Justice /Psychology

Mountain West College October 1997 – July 1999

Associate of Arts/Paralegal-Legal Assistant

EMPLOYMENT

Berkadia Commercial Mortgage July 2013 – January 2014

Client Relations Manager

Eagle Gate College March 2009 to CURRENT

Paralegal Program Director / Instructor

Online Coordinator/ Adjunct Professor

Roy D. Cole, Esq. April 2010 – January 2011

Paralegal /Contractual Legal Assistant

Larsen, Christensen & Rico, PLLC July 2008 – March 2009

Office Manager /Paralegal

Jardine Law Offices December 2007 – July 2008

Personal Injury /Criminal Paralegal

Metaview Development, LLC July 2007 – March 2008

Office Manager /Accounting/Legal Compliance

Kipp & Christian, PC October 2005 – February 2007

Legal Assistant /Paralegal

Fabian & Clendenin, PC February 2002 – October 2005

Legal Assistant /Paralegal

ACCOMPLISHMENTS / HONORS

2008-2014 NATIONAL ASSOCIATION FOR PROFESSIONAL WOMEN

2012-2014 JUNIOR ACHIEVEMENT, VOLUNTEER EDUCATOR

2012-2013 PCO VOLUNTEER AND APPRECIATION CREW LEADER – ENTHEOS ACADEMY

2012-2014 MEMBER – INTERNATIONAL ASSOCIATION OF CONFLICT MANAGEMENT

2013 EMEDIATION COMPETITION – FINALIST, CORNELL UNIVERSITY

ADVISORY BOARD MEMBER, PARALEGAL DEPARTMENT– EAGLE GATE COLLEGE AND VISTA COLLEGE

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