Sales Data

Susan W. Woodside

**** *** ************ ****

Durham, NC 27705

919-***-**** *********@*****.*** 919-***-****

SUMMARY

Analytical IT professional with expertise in data analysis, interpretation

and manipulation, Sales Force Automation, investigation and resolution of

complex software and hardware issues. Key strengths in process

improvement, complex data issue resolutions, attention-to-detail and

customer support. Can effectively work as part of a team, which means

sometimes being a leader, sometimes being a good follower, monitoring the

progress, meeting deadlines and working with others across the organization

to achieve a common goal. I have a passion for learning and the ability to

continue to grow and stretch my skills to adapt to the changing needs of an

organization. A self-motivated individual who thrives on the challenge of

understanding the whole picture in order to solve a problem. Excellent

oral and written communication skills.

PROFESSIONAL EXPERIENCE

ARTECH INFORMATION SERVICES

GLAXO SMITHKLINE, INC Research Triangle Park, NC April 2012 - October

2013

Data Analyst/Data Steward (Contractor)

Data Analyst/Steward in North America Pharma IT Master Data Management

working with Alignment, Customer and Product data. Write and execute simple

SQL queries. QA changes to Alignment and Product as well as manual matching

for Customer and Account data. Research data publishing utilizing

Siperian, CMT, TOLookup to determine data issues and correct said issues.

Utilize PLSQL Developer to research sales data and determine appropriate

DDD links and merge/unmerge appropriate DDD numbers to/from accounts.

Research and provide solutions for data issues received from the Field

Sales Force as well as in-house personnel through Remedy and GSK360.

Perform analysis of Undermatched/Overmatched HCP project and complete

unmerge/merge process utilizing the Informatica MDM Hub Console.

PPD, Inc, Research Triangle Park,

NC 2010 - 2012

LMS Admin I

Ensure LMS stability with minimal down time and maximum performance for

multiple PPD Divisions. Perform first line system maintenance providing

system security and integrity of overall data configuration and structure.

. Perform initial LMS curriculum set-up and requirement maintenance

. Provide "Mini Admin" user support and troubleshooting (includes

training for the respective functional group)

. Back-up staff in training records processing as work load demands

(includes generate QC reports, perform QC, sort, copy, filing, process

mail, perform entry, publish procedural documents)

. Perform general data corrections, cleaning, and table side edits

. Primary contact for new item evaluation, design, and set-up. Providing

consultation to the business unit regarding preferred set-up format

and desired tracking detail

. Perform routine Lawson/HR Connector maintenance and alert senior

system administrator staff of potential problems

. Conduct research, file audits, document reconciliation and the

resulting database edits and deletions

. Converted studies utilizing paper training system to electronic eTAL

system.

. Provided reports for study audits as needed.

GLAXO SMITHKLINE, INC, Research Triangle Park, NC 1984 - 2009

System Support Analyst 2000 - 2009

Analyzed and validated all 3rd party data to ensure defect free before

being released to a sales force of 10,000 sales representatives. Assisted

on Teradata project analyzing, validating and testing all replacement

processes to ensure defect free.

. Provided 4th level technical support for the Sales Force Automation

system. Investigated and resolved all data issues received from the

Field Sales Force which consisted of approximately 10,000 sales

representatives. This resulted in limited down-time for the sales

representative in the field.

. Analyzed replacement processes for prescription data interfaces for

the Teradata Migration project, identifying defects in the early

stages of the processes and providing insight on the defect

resolution. The project deadline was met and the migration was a

success.

. Data Steward for the Data Quality Repository documenting data defects

as well as providing solutions to fix the data defects.

. Provided training to FSS Analysts to ensure they understood the data

process and also to understand and utilize the tools that were

available to them for the data investigation necessary to resolve a

data inquiry.

. Automated the release of Payer and PayerD data to coincide with the

monthly delivery of Retail data.

. Trained 9 Field Specialists on the components of the Sales Force

Automation system so that they could support their individual sales

teams in fully understanding the mechanics of the Sales Force

Automation application.

. Maintained, performed and processed all necessary Cycle testing and

audits for Sarbanes-Oxley for the Sales Solutions Delivery group which

resulted in 2 passed audits.

Activity Data Analyst 1992 - 2000

Database Supervisor 1988 - 1992

Call Reporting Coordinator 1987 -1988

Administrative Assistant 1984 - 1987

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