Project Manager Information Technology

HELENA LOUREIRO

Home: 203-***-**** Cell: 203-***-****

*********@***.***

www.linkedin./in/helenaloureiro

JUNIOR PROJECT MANAGER

PROFILE

Over seven years of experience in information technology with expertise in desktop support within a client

server environment (Enterprise environment). One year of experience working as a Project Team leader

assisting in coordination of project methods. Fast learning, highly-focused, with a strict attention to detail

and accuracy. Flexible and multi-tasked, working within strict timelines. Outstanding troubleshooting and

diagnostic skills. Strong advocate of teamwork, performance excellence and continuous quality

improvement.

TECHNICAL SKILLS: Microsoft Windows XP/7; Microsoft Office Suite; Lotus Notes;

Cisco VPN; Wireless network configuration; Active Directory;

Blackberries; Ethernet Networks(IP Routing); HTML5; C++

WORK EXPERIENCE:

2007- 10/2/2013 IBM CORPORATION, CT

System Service Representative

Desk Side Support Representative (Level 2 desk side support)

* Performed desktop support to major clients that include Morgan Stanley,

Health Net, AMTRAK and Ace (Reinsurance).

* Performed tasks as team leader on deployment projects (software and

hardware installation) at Morgan Stanley.

* Worked in concert with other teams to resolve server, Microsoft Exchan-

ge, network and backup storage problems.

* Performed installations, moves, ads, and changes (IMAC), as well as

data back-up, and restoring of all files.

* Provided hardware break/fix and software break/ fix troubleshooting.

* Mapped network drives and personal folders (PST), install and configure

Cisco VPN and create update and transfer trouble tickets to client on

Citrix DPU and Web monitor.

* Installed and upgraded Windows Mobile covering Blackberries and

Blackjacks.

* Built machines (image or reimage) and resolve virus issues.

* Functioned as a solutions provider to add-value to client relationships.

* Built collaborative working partnerships with customers, sharing

ownership and accountability for expected outcomes.

* Worked with desktop teams to implement processes improvements and

methods.

* Functioned as a leader and mentor to other coworkers in a long term

deployment project at Morgan Stanley.

2007 ROBERT HALF TECHNOLOGY at Ann Taylor, Milford, CT

HELP DESK SUPPORT

* Functioned in a troubleshooting capacity to resolve hardware, software,

network, and connectivity problems.

2006-2007 CDI CORPORATION, at IBM, Southbury, CT

COMPUTER OPERATIONS SPECIALIST

* Monitored servers and e-business covering 5,000 servers.

* Performed basic problem determination Ping (IP routing), Traceroute,

successfully load a URL, and update patrol connections using BMC Patrol.

EDUCATION: UNIVERSITY OF BRIDGEPORT, Bridgeport, CT

Bachelor of Science in PSYCHOLOGY

BREWSTER TECHNOLOGY, Brewster, NY

Coursework in Project Management

GIBBS COLLEGE, Norwalk, CT

Certificate in COMPUTER SUPPORT

SACRED HEART UNIVERSITY, Fairfield, CT

Course in C++ Programming

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