Administrative Assistant Customer Service

LaVanna Allen **** Richmond Ave. #*** Houston, TX

77063

************@*****.*** 225-***-****

SUMMARY OF QUALIFICATIONS:

Experience in patient services, including scheduling, financial clearance and insurance appeals.

Computer skills: Microsoft word, Excel, PowerPoint, Open Dental, Eagle soft, Dentrix,

Strong Commination Skills: Demonstrates the ability to effectively express ideas and information, both

written and verbally.

Creative thinker: Established a reconciliation process to collect on bad debts.

Self-motivated: Created career goals and daily goals to meet self-establish quota.

Expertise includes:

Accounts Computer Operations

Payable/Receivables Telephone Reception Maintaining client files

Customer Service & Word Processing& Typing Inventory Control

Relations Microsoft word Type 50 WPM

Microsoft office Filing & Data Entry General office duties

Power point General Account

Open dent Financial Coordinator

Dentrix Insurance process

PROFESSIONAL EXPERIENCE

Made Ya Smile Dental Financial /Treatment Coordinator May 2013- Present

•Responsible for verifying and processing patient information as well as maintaining and updating patient

files.

Verify insurance and insurance billing

Transmit claims/ Corrects and refiles the denied claims

Respond to patient and insurance company inquiries regarding the account.

Accounts Payables/Accounts Receivables.

Ensures that the claims process is efficient and operating correctly.

Conducting general office duties, including but not limited to typing correspondence, faxing, and

appointment scheduling, and greeting clients.

Analyze and reconcile patient’s accounts

Research patient insurance and present treatment and payment options to patients

Dr. Terri Alani Administrative Assistant January 2009 – December 2012

Maintaining inventory control.

Conducting general office duties, including but not limited to typing correspondence, faxing, and

appointment scheduling, and greeting clients.

Responsible for managing patient records, appointment settings, and follow-up client calls.

Handling client complaints and inquiries.

Answering and screening inbound phone calls on multiple lines.

Preparing and modify documents including correspondence, reports, drafts, memos and emails.

Scheduling and coordinating meetings as well as scheduling and coordinating travel arrangements.

Recording, compiling transcribing and distributing minutes of meeting.

Open, sort and distributing incoming correspondence.

Conducting general office duties, including but not limited to typing correspondence, faxing, and

appointment scheduling, and greeting clients.

Verify and process patient information.

Verify insurance. Insurance billing

Maintaining and updating patient files as well as assembling patient charts.

DR. ERIC DAY, DDS OFFICE July 2003 – August 2008 Administrative Assistant

•Maintaining inventory control.

•Conducting general office duties, including but not limited to typing correspondence, faxing, and

appointment scheduling, and greeting clients.

•Responsible for managing patient records, appointment settings, and follow-up client calls.

Handling client complaints and inquiries.

•Answering and screening inbound phone calls on multiple lines.

•Preparing and modify documents including correspondence, reports, drafts, memos and emails.

•Scheduling and coordinating meetings as well as scheduling and coordinating travel arrangements.

•Recording, compiling transcribing and distributing minutes of meeting.

•Open, sort and distributing incoming correspondence.

•Conducting general office duties, including but not limited to typing correspondence, faxing, and

appointment scheduling, and greeting clients.

•Verify and process patient information.

•Maintaining and updating patient files as well as assembling patient charts.

EDUCATION /LICENSES

Bachelor of Accounting Lone Star College (Currently Enrolled)

Baton Rouge Community College (2002)

Delta College Dental Assistant (2004)

Contact this candidate